Accounts Receivable Assistant

📋 Description

• Support the management of the full range of processes related to customer accounts, adhering to established policies and procedures.

• Ensure the timely and precise recovery of outstanding accounts in line with designated terms of business.

• Address debtor concerns while actively contributing to system improvements.

• Facilitate the release of on-hold orders as necessary, coordinating with customers and sales representatives to resolve invoice and payment inquiries.

• Update the communication history and status of on-hold/invoice queries in Netsuite as needed.

• Responsible for recording customers’ cash, cheque, and credit card payments.

• Follow up on missing payments and resolve queries regarding unallocated receipts to keep accounts current.

• Prepare weekly and monthly Aged Debtors reports detailing the status of all debt older than 90 days.

• Assist in managing the debtor book through proactive credit control measures, including phone calls, emails, and automated debt letter follow-ups, ensuring a complete communication history is maintained.

• Help address customer invoice and statement inquiries, providing necessary documentation and coordinating with customer services to ensure timely issuance of credits when applicable.

• Generate and distribute monthly customer statements, including requests in Excel format.

• Oversee the Finance Inbox and forward emails to the appropriate personnel or departments.

• Manually send invoices to customer vendor portals and monitor for uploaded or missing invoices.

• Conduct credit checks for new customers and establish new customer accounts in NetSuite.

• Monitor customer portals to ensure effective operation of the invoice submission process.

• Investigate and resolve instances of customer short payments.

⛳️ Requirements

• People-oriented and results-focused.

• Exceptional active listening, negotiation, and presentation abilities.

• Capability to build and effectively manage relationships at all levels within the organization.

• Strong relationship-building, networking, and influencing skills.

• Outstanding communication skills – both written and verbal – with the ability to adapt communication styles to suit diverse audiences.

• Excellent organizational skills coupled with a keen attention to detail.

• Robust analytical and problem-solving capabilities.

• Ability to prioritize tasks and delegate when appropriate.

• Skill in identifying, analyzing, and developing effective solutions to challenges.

• Commitment to acting with integrity, professionalism, and confidentiality.

🏝️ Benefits

• 10 days of annual leave, plus 5 days of sick leave, birthday leave, and volunteer leave.

• A vibrant and supportive team culture.