Accounts Receivable Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Accurately process payments and refunds in a timely manner.

• Reconcile accounts receivable schedules according to company policies.

• Offer assistance to store locations and internal stakeholders as required.

• Organize and manage meetings with internal stakeholders, ensuring alignment and timely resolution of issues.

• Review and enter credit application information into internal systems.

• Investigate and resolve discrepancies in accounts and billing concerns.

• Address customer inquiries related to service and parts within established service level agreements (SLAs).

• Make outbound calls to customers and partners to clarify accounts, resolve balances, and encourage timely payments.

• Maintain ongoing communication to meet deadlines and SLAs consistently.

• Undertake other administrative and support tasks as assigned.

⛳️ Requirements

• Must be a High School graduate or possess an equivalent qualification, and be at least 18 years old.

• Detail-oriented with a proactive approach and a strong focus on meeting deadlines.

• Excellent written and verbal communication skills.

• Experience in customer service, preferably in a fast-paced or call center setting.

• Comfortable making outbound calls (experience in collections is advantageous).

• Strong critical thinking skills and active listening capabilities.

• Highly organized, self-motivated, and capable of working independently.

• Proficient in Microsoft Excel, including the use of XLOOKUP.

• Familiarity with ERP systems is preferred.

🏝️ Benefits

• Competitive salary.

• Medical, Dental, and Vision insurance plans.

• Paid holidays and PTO.

• Short-term and long-term disability coverage.

• Paid life insurance.

• 401(k) retirement plan.

• Employee stock purchase plan.

• Access to the Lithia Learning Center.

• Discounts on vehicle purchases.

• Wellness programs.