Accounts Receivable Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Accurately process payments and refunds in a timely manner.

• Reconcile Accounts Receivable schedules following company guidelines.

• Offer assistance to store locations and internal stakeholders as required.

• Organize internal stakeholder meetings and follow-ups to ensure alignment and prompt resolution.

• Review and input credit application information into internal databases.

• Investigate and resolve discrepancies in accounts and billing issues.

• Address service and parts customer inquiries within established service level agreements (SLAs).

• Make outbound calls to customers and partners to clarify accounts, resolve balances, and encourage timely payment.

• Maintain consistent communication to ensure deadlines and SLAs are adhered to.

• Undertake other administrative and support projects as assigned.

⛳️ Requirements

• Detail-oriented with a proactive approach and a focus on meeting deadlines.

• Excellent written and verbal communication skills.

• Experience in customer service within fast-paced or call center settings.

• Comfortable making outbound calls (collections experience is a plus).

• Strong critical thinking and active listening skills.

• Organized, self-motivated, and capable of working independently.

• Proficient in Microsoft Excel (including XLOOKUP).

• Familiarity with ERP systems.

🏝️ Benefits

• Competitive compensation.

• Medical, Dental, and Vision Insurance plans.

• Paid Holidays and Paid Time Off (PTO).

• Short-term and Long-term Disability coverage.

• Paid Life Insurance.

• 401(k) Retirement Plan.

• Employee Stock Purchase Plan.

• Access to Lithia Learning Center.

• Discounts on vehicle purchases.

• Wellness programs.