Account Specialist, TikTok Shop, Amazon

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee TikTok Seller Center operations, including listings, catalog management, vouchers, promotions, and account health.

• Establish and manage new follower vouchers, brand discounts, and minimum-spend promotional campaigns.

• Organize and implement Fulfilled by TikTok (FBT) inbound shipments, including shipping plans, carton specifications, label generation, delivery scheduling, and tracking IDs.

• Enhance storefront design and category navigation tailored to the target audience.

• Maintain Standard Operating Procedure (SOP) documentation for TikTok Shop advertisements and operational processes.

• Administer the affiliate program from creator sourcing to activation, adjusting commission rates based on client and category needs.

• Create and prioritize lists of creators, verify eligibility, and eliminate non-eligible creators prior to client approval.

• Manage open collaboration and targeted outreach, aiming for consistent weekly creator activations while controlling expenses.

• Coordinate product seeding to approved creators.

• Establish and oversee GMV Max campaigns, including the uploading of authorized, affiliate, and newly created videos into the campaign.

• Manage TikTok advertising expenditures against Return on Advertising Spend (ROAS) targets, selectively scaling where performance is robust.

• Fulfill seller probation requirements, including passing the seller probation quiz, to transition accounts out of incubation.

• Oversee the operational setup for US TikTok Shop accounts as necessary, including VPN access for US-based platform activities.

• Develop and maintain weekly scorecards tracking GMV, new followers, voucher utilization, affiliate performance, ad spend, and ROAS.

• Provide weekly, monthly, and quarterly client reports that articulate actions taken or decisions made.

• Assist with cross-channel reporting once Amazon training commences, including budget versus actuals and 12-month forecasts.

• Attend client debriefs, contributing key findings and next steps for your accounts.

• Shadow senior Amazon specialists on Seller Central and Vendor Central tasks, including listing optimization, catalog management, deals, promotions, and account health.

• Progress to managing Amazon promotional calendars (e.g., Black Friday, Prime Day, Boxing Day, EOFY).

• Gain expertise in Amazon performance metrics (ACoS, TACoS, ROAS, CVR, ASP, NetPPM) and sales and inventory forecasting.

• Collaborate with category leads during weekly client debriefs to understand Amazon decision-making processes at RocketAMS.

⛳️ Requirements

• Practical experience managing TikTok Shop, including Seller Center, affiliate program, FBT inbound, GMV Max, and vouchers.

• Proficient in forecasting, budgeting, and reporting using Google Sheets or Excel.

• Capability to independently manage multiple client accounts and adhere to deadlines.

• Strong analytical abilities, with a knack for translating performance metrics into actionable strategies.

• Detail-oriented and proactive, with a background in documenting processes and enhancing workflows.

• Willingness to undergo training for Amazon Seller Central and Vendor Central as a secondary channel.

🏝️ Benefits

• Competitive salary, aligned with experience.

• Fully remote work environment.

• Paid Time Off.

• Comprehensive onboarding, training, and mentorship from former Amazon professionals.

• Opportunities for professional development within a premier Amazon management agency.

• Private Health Insurance after 12 months.

• Career advancement opportunities as the agency grows.