Account Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Serve as the main point of contact for assigned customers and foster strong, collaborative relationships.

• Comprehend the essential components of the commercial agreement with each customer.

• Create and execute account plans that fulfill customers' requirements for products, colors, and services.

• Grasp and effectively communicate the value and advantages of Axalta’s products, colors, and services.

• Identify and mobilize the necessary resources to address each customer's specific needs.

• Maintain a systematic communication strategy with a regular schedule of customer calls and accurately document interactions in SalesForce (SFDC).

• Timely follow up on issues and identify as well as recommend process enhancements to eliminate customer obstacles.

• Effectively prioritize tasks and contribute to the regional team’s expected outcomes for revenue, profitability, customer retention, and distributor management, demonstrating a strong sense of urgency.

• Provide support concerning standard operating procedures (SOPs) and ensure customers are aware of training and support available through Axalta training courses and local performance groups.

• Lead paint conversion initiatives and engage distribution resources to assist customers.

• Maintain accurate contact details and data in SalesForce (SFDC).

• Utilize appropriate technological resources (SharePoint, Salesforce, MS Office, etc.) to enhance individual productivity and communication with colleagues and customers.

⛳️ Requirements

• A university degree and/or 3–5 years of experience in the automotive refinish industry.

• Exceptional communication skills in French; proficiency in English is a plus.

• Strong understanding of the business landscape related to collision repair, commercial transport, and the industrial sector, along with foundational distribution principles.

• Practical knowledge of Axalta’s core product lines and basic shop management practices.

• Ability to recognize customer needs and respond swiftly to resolve issues effectively through a collaborative approach.

• Self-discipline and capability to work efficiently in autonomous, minimally structured environments.

• Professional demeanor at all organizational levels and consideration of the implications of actions on customers.

• A dedicated team player who actively seeks opportunities to support territory activities and customer requirements.

• Excellent written and verbal communication skills.

• Strong computer skills, proficient in MS Office (Word, Excel, PowerPoint).

• Willingness and ability to travel up to 50% of the time.

🏝️ Benefits

• Health insurance.

• Paid time off.