Account Review Specialist

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Develops and nurtures strong working relationships with designated business accounts.

• Acts as the primary daily contact for program administrators or relationship managers.

• Addresses, investigates, and resolves operational challenges faced by customers using a Consultative Account Management approach in every client engagement.

• Aims to be a strategic asset by supporting delinquency management, client systems, and program implementations.

• Advocates for standards with clients and processes by transitioning from paper reports or other inefficient program management methods to promoting the use of electronic and web-based solutions.

• Enhances quality by identifying and reporting issues while keeping an accurate record of assigned portfolio specifics.

• Ensures high service satisfaction by following up on client inquiries, delivering training, and providing timely updates.

• Collaborates and communicates with internal teams and individuals to guarantee exceptional service delivery.

• This position is highly client-facing, with responsibilities involving customer interactions primarily conducted via telephone or email communication methods.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Generally requires three to five years of experience in customer service.

• Strong verbal, written, and interpersonal communication skills.

• Demonstrated customer service and relations skills, including the ability to effectively, tactfully, and knowledgeably handle complaints, issues, and general inquiries from both customers and non-customers.

• Proficient telephone skills, including active listening and demonstrating courtesy, empathy, and accuracy.

• Comprehensive knowledge of all pertinent operational processes, procedures, and company products and services.

• Skilled in navigating all relevant computer systems to extract reports, assist clients, and troubleshoot technical difficulties, among other tasks.

• Capability to perform interest calculations and account modifications.

• Strong analytical and problem-solving abilities.

• Capacity to manage multiple tasks, projects, and deadlines concurrently.

🏝️ Benefits

• Healthcare benefits including medical, dental, and vision coverage.

• Basic term life insurance and optional term life insurance.

• Short-term and long-term disability insurance.

• Pregnancy disability and parental leave options.

• 401(k) plan and employer-funded retirement plan.

• Paid vacation ranging from two to five weeks based on salary grade and tenure.

• Up to 11 paid holiday opportunities.

• Adoption assistance program.

• Sick and Safe Leave accrual of one hour for every 30 hours worked, up to 80 hours per calendar year, unless otherwise mandated by law.