Account Resolution Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Handle a significant volume of both incoming and outgoing communications to promote customer payments and address outstanding past-due account balances.

• Conduct thorough documentation of all account activities and information, including verifications, demographic updates, and notes on calls related to account servicing.

• Employ all available skip tracing tools to make contact with customers and facilitate payment arrangements.

• Review and monitor customer accounts on a daily basis to reduce potential losses.

• Take necessary actions on accounts requiring further attention with manager approval.

• Ensure compliance with all company policies, procedures, and relevant laws applicable to the role.

• ALL employees must be on camera while working remotely.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma is mandatory.

• A minimum of 2 years of experience in a call center or customer service setting is essential.

• Demonstrated ability to multitask and thrive in a high-pressure environment.

• Comprehensive understanding of federal, state, and local laws, as well as regulations and rules related to collections.

• Professional and articulate phone demeanor, along with excellent verbal communication skills and proper English grammar.

• Strong active listening skills and the capacity to influence others.

• Proficient in computer applications including Zoom, Microsoft Word, and Excel.

• Ability to foster a team-oriented atmosphere and a mindset of continuous improvement.

• MUST possess a smartphone capable of downloading applications for remote work purposes.

🏝️ Benefits

• MONTHLY BONUSES

• 401(k) matching

• Dental insurance

• Health insurance

• Paid sick time

• Paid time off

• Paid training

• Vision insurance