Account Resolution Representative

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Maintain a professional tone and respectful demeanor in all communications with patients or authorized parties by consistently delivering exceptional "patient-focused service."

• Rigorously adhere to the Company’s compliance guidelines and expectations, including Local, State, and Federal regulations.

• Follow the Company’s call structure expectations, which encompass proper collection steps and techniques.

• Accomplish all designated goals.

• Accurately identify individual account situations and provide suitable resolutions.

• Correctly update account statuses and amend relevant windows/fields within those accounts for potential follow-up.

• Offer pertinent information by effectively utilizing all available tools and resources to aid in account resolution.

• Maintain route maintenance backlog at an acceptable level.

• Identify urgent issues and escalate them to management as they arise.

• Collaborate effectively with team members and management, avoiding unproductive group conflict or negativity.

• Represent the Company positively through professional behavior, attitude, and appearance.

• Adhere to Company confidentiality and security policies and procedures.

• Understand and comply with company policies and procedures.

• Perform additional duties as assigned by management.

⛳️ Requirements

• Previous collection experience is preferred.

• Excellent communication skills are required.

• Basic computer skills are necessary.

• Strong customer service skills.

• Proficient conflict resolution skills.

• High attention to detail is essential.

🏝️ Benefits

• Health

• Dental

• Vision

• HSA and FSA Accounts

• Voluntary Insurance

• Paid Holidays

• PTO

• 401(k)