Account Representative, SMB

This is a fully remote position, open to applicants in Germany.

📋 Description

• Collaborate and engage actively with the immediate team.

• Contribute to problem-solving and propose efficiency improvements.

• Exercise discretion on significant matters.

• Build, manage, and nurture relationships with small and medium-sized merchants.

• Prioritize tasks and ensure completion in accordance with established policies and procedures.

• Act as the primary point of contact for merchants, overseeing commercial outcomes from start to finish.

• Utilize AI-driven tools to uncover growth, cross-sell, and risk opportunities within the merchant portfolio.

• Maintain precise records of pipeline, forecasts, and portfolio health reporting.

• Share best practices with fellow AM2 colleagues.

• Coordinate with internal teams to address merchant requirements.

• Determine suitable actions when standard processes fall short.

⛳️ Requirements

• A minimum of 3 years of relevant experience and a Bachelor's degree, or a comparable combination of education and experience.

• Professional proficiency in German.

• Capability to communicate effectively with merchants and business stakeholders.

• Well-structured, organized, and adept at planning and segmenting a large customer base.

• Ability to maintain follow-through and deliver high-quality service.

• Proficient in engaging in customer and commercial discussions.

• Skillful at building trust, identifying needs, and converting suitable opportunities while keeping a customer-centric focus.

• Comfortable with utilizing AI, data, and playbooks to make informed trade-offs.

• Capable of escalating matters appropriately when multiple priorities demand attention.

• Dependable in team collaboration and maintaining accurate records, pipeline, and follow-ups.

• Experience in customer-facing roles, account servicing, or relationship management is preferred.

• Any equivalent combination of education and experience may be considered.

🏝️ Benefits

• Balanced hybrid work model: 3 days in the office and 2 days working from either the PayPal office or home.

• Generous paid time off.

• Healthcare coverage for you and your family.

• Resources to support financial security.

• Mental health support.

• Flexible and balanced work culture.

• Equal employment opportunity and reasonable accommodations for qualified individuals with disabilities.