Account Representative – Global

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Regularly engage with clients in the maintenance phase through calls, emails, and Slack to review performance metrics, collect feedback, and nurture relationships.

• Quickly respond to inquiries or issues, collaborating with project managers and engineers until the client confirms the solution is effective.

• Keep detailed records and maintain organized account notes.

• Convert pharmacy challenges into clear tickets or enhancement requests for the development team to address.

• Examine usage and performance data to suggest optimizations that enhance bot accuracy and improve client ROI.

• Organize monthly maintenance reviews with clients to highlight successes, upcoming roadmap initiatives, and further automation possibilities.

• Serve as an advocate for the client within TJM Labs while managing scope, effort, and timelines for the operations team.

⛳️ Requirements

• 1–3 years of experience in account representation, customer success, or pharmacy operations.

• Pharmacy experience: Although not mandatory, having a background in a pharmacy setting provides immediate credibility with our clients.

• Exceptional verbal and written communication skills.

• A strong, approachable communication style that fosters trust quickly and alleviates tension during problem-solving. Clients can rely on your assurance of “I’ll handle it.”

• Strong project-tracking skills; you consistently ensure that action items are addressed and possess a data-driven approach.

• Nice-to-have: Experience with AI in healthcare.

🏝️ Benefits

• A fully remote work culture with a focus on results-oriented scheduling.

• Join a small, agile team where your input will influence the future of pharmacy automation.