Account Quality Manager

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Act as the primary linguistic liaison for clients, addressing quality concerns, updates, and feedback while representing Acclaro in quarterly business reviews and important discussions.

• Establish, implement, and standardize linguistic quality processes and benchmarks across accounts to ensure uniformity and scalability.

• Lead quality monitoring, analysis, and ongoing enhancement, utilizing data and account trends to boost customer satisfaction.

• Collaborate with Program Managers, Project Managers, and Language Leads to gather and maintain reference materials, such as style guides, glossaries, and instructional documents.

• Conduct source text analysis in accordance with ISO17100 standards and guarantee linguistic readiness for projects.

• Design and oversee linguistic workflows, which include information flows, query resolution processes, quality assurance frameworks, and escalation routes.

• Assist in resource strategy by collaborating with Talent Finders to choose the appropriate linguists and suppliers for each project.

• Mentor, guide, and support Language Leads, ensuring clarity on roles, expectations, and best practices across various languages.

• Serve as the link between clients, internal teams, and suppliers, managing communication and resolving linguistic challenges across all parties involved.

• Supervise and carry out quality assurance checks, ensuring that deliverables meet the specified criteria and standards.

• Manage terminology and linguistic assets (terminology databases, style guides, instructions), ensuring consistency between offline and WordsOnline environments.

• Facilitate onboarding and transition activities, including migrating accounts from offline to WordsOnline, ensuring continuity and quality.

⛳️ Requirements

• Possess over 5 years of experience in linguistic quality or language services operations within the localization sector.

• Hold a bachelor's degree in a relevant field or equivalent professional or military experience.

• Be fully proficient in English, both in writing and speaking.

• Bring practical expertise in linguistic quality assurance, terminology management, and multilingual workflows.

• Feel comfortable collaborating with global teams, engaging multiple stakeholders, and working cross-functionally.

• Exhibit strong problem-solving and analytical abilities, with a knack for identifying root causes and implementing solutions.

• Communicate effectively with both internal teams and external clients.

• Capable of managing multiple projects and priorities while maintaining a keen attention to detail and quality standards.

• Flourish in dynamic environments and handle pressure with resilience.

🏝️ Benefits

• Global Team, Local Impact: Collaborate with colleagues around the world while making meaningful contributions locally.

• People-First Culture: Work in a supportive, inclusive environment that values your voice and well-being.

• Flexible Work Style: Enjoy remote work, flexible PTO, and a healthy work-life balance.

• Career Growth: Access mentorship, development programs, and clear pathways for advancement.

• Impactful Work: Help top-tier brands succeed globally while promoting cultural understanding and connection.

• Competitive Compensation & Benefits: Market-leading pay, bonuses, and comprehensive medical and retirement plans.

• Recognition & Support: Be seen and celebrated through regular recognition programs and supportive leadership.