Account Manager – Strategic Sales

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership, retain, and grow a designated portfolio of strategic clients.

• Drive sustainable revenue growth, retention, expansion, renewals, upselling, and cross-selling across multi-product SaaS portfolios.

• Collaborate with internal teams to uncover expansion opportunities across usage, teams, and product lines.

• Confidently engage with engineering leaders, technical stakeholders, economic buyers, and executive stakeholders.

• Conduct regular in-person meetings with customers, including onsite visits, to enhance relationships and accelerate account growth.

• Build trusted relationships with both technical users and executive stakeholders.

• Emphasize value, outcomes, and ROI ahead of contract milestones to ensure predictable renewals.

• Identify and address renewal or contraction risks in collaboration with internal teams.

• Serve as the central point of ownership across internal teams.

• Maintain strong Salesforce hygiene to support accurate forecasting and decision-making.

• Report directly to the Sales Manager.

⛳️ Requirements

• 5-8 years of experience in B2B SaaS.

• 2-3 years of experience in a farming or Account Management-focused role.

• Proven track record of achieving and surpassing expansion, renewal, and net revenue retention targets.

• Recent experience specifically tied to Account Management, Farming, Expansion, and Upsell/Cross-sell.

• Willingness to work within region-aligned time zones based on customer coverage.

• A strong passion for technology and SaaS; high customer-centricity and empathy; eagerness to thrive in a fast-paced, self-directed start-up environment.

• Solid understanding of SaaS and SaaS-adjacent business models.

• Comfort and skill in engaging with technical audiences and executive-level stakeholders.

• Prior exposure or success in international sales and account management will be regarded as a significant advantage.

• A Bachelor’s degree is required.

• An engineering or technology background is preferred.

🏝️ Benefits

• Medical Insurance: Comprehensive INR 5,00,000 coverage for the employee, spouse, up to 2 dependent children, and parents or parents-in-law.

• Statutory Benefits: Gratuity as per the Payment of Gratuity Act, 1972.

• Paid Time Off: 25 days of paid leave annually (Annual & Sick Leave) in addition to gazetted public holidays and special life-event leaves.

• Remote-First work environment that enables our team to work from home.

• Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, and wellbeing to ensure an exceptional remote work experience.