Account Manager – Strategic Sales

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership, maintain, and develop a designated portfolio of strategic accounts through methodical farming, in-depth customer engagement, and the creation of long-term value.

• Manage a selection of strategic clients with responsibility for sustained revenue growth and retention.

• Promote multi-product growth, renewals, upselling, cross-selling, and net revenue retention across SaaS offerings.

• Identify avenues for expansion by analyzing usage data, customer maturity, organizational structure, and business objectives.

• Confidently interact with engineering leaders, technical stakeholders, economic buyers, and executive stakeholders.

• Foster customer relationships through regular in-person meetings, including onsite visits, to enhance connections and drive account growth.

• Cultivate trusted relationships with technical users and executive stakeholders.

• Ensure consistent renewals by demonstrating value, outcomes, and ROI before contract milestones.

• Identify and address renewal or contraction risks in collaboration with internal teams.

• Serve as the primary point of contact across internal teams.

• Maintain excellent Salesforce hygiene to facilitate accurate forecasting and decision-making.

• Report directly to the Sales Manager.

⛳️ Requirements

• 5-8 years of experience in B2B SaaS.

• 2-3 years of experience in a farming or Account Management-oriented role.

• Proven track record of meeting and exceeding targets for expansion, renewals, and net revenue retention.

• Recent experience specifically related to Account Management, Farming, Expansion, and Upselling/Cross-selling.

• Willingness to operate within region-specific time zones based on customer coverage needs.

• Strong passion for technology and SaaS, with a deep commitment to customer centricity and empathy; eager to thrive in a dynamic, self-directed start-up environment.

• Solid understanding of Software SaaS/SaaS-adjacent business models.

• High level of comfort and skill in engaging with technical audiences and executive-level stakeholders.

• Previous experience or success in international sales and account management is considered a significant advantage.

• Bachelor’s degree required; a background in Engineering or Technology is preferred.

🏝️ Benefits

• Medical Insurance: Comprehensive INR 5,00,000 coverage for the employee, spouse, up to 2 dependent children, and parents or parents-in-law.

• Statutory Benefits: Gratuity in accordance with the Payment of Gratuity Act, 1972.

• Paid Time Off: 25 days of paid leave annually (Annual & Sick Leave) plus gazetted public holidays and special life-event leaves.

• Remote-First work environment that enables our team to work from home.

• Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, and wellbeing to ensure an exceptional remote work experience.