Account Manager – Southeast Law Firms

This is a fully remote position, open to applicants in Florida.

📋 Description

• Taking ownership of and implementing strategic account plans for a specified portfolio of mid-market law firms, ensuring a balance between retention and growth objectives.

• Identifying opportunities for cross-selling and upselling by recognizing whitespace, adopting new practices, and aligning additional solutions within current accounts.

• Leading commercial negotiations, which include renewals, pricing strategies, contract expansions, and the execution of bookings.

• Establishing executive-level connections with Managing Partners, CIOs, Directors of IT, and KM leaders to position iManage as a long-term strategic partner.

• Collaborating closely with Customer Success, Professional Services, Product, and Marketing to ensure robust adoption, client advocacy, and measurable results.

• Maintaining disciplined forecasting, pipeline visibility, and account health metrics within Salesforce.

• Staying proactive regarding legal industry trends, shifts in the competitive landscape, and client modernization initiatives to guide clients effectively and uncover growth opportunities.

⛳️ Requirements

• Juris Doctor (JD) degree and experience in the legal industry, ideally within a law firm, legal technology firm, or corporate legal department.

• Over 5 years of experience in account management, client success, business development, legal operations, or legal technology.

• In-depth understanding of law firm operations, legal workflows, and the landscape of legal technology.

• Proven experience in fostering relationships with partners, firm leadership, legal operations, and IT stakeholders.

• Demonstrated capability to drive client growth, adoption, retention, or expansion opportunities.

• Strong commercial acumen along with consultative relationship management skills.

• Experience managing customer activities, pipeline, and forecasting in Salesforce or a similar CRM tool.

• A Bachelor's degree is required; a JD is strongly preferred.

🏝️ Benefits

• Cultivating an inclusive environment where I can contribute to the culture not just by fitting in, but by enhancing it.

• Offering a competitive salary that follows a consistent process, ensuring equity for all employees and regular reviews based on industry data.

• Rewarding me with an annual performance-based bonus.

• Providing comprehensive Health/Vision/Dental/Life Insurance and a 401k Retirement Savings Plan with a company match up to 4%.

• Granting enhanced leave for expecting parents: 20 weeks of 100% paid primary leave and 10 weeks of 100% paid secondary leave.

• Offering a flexible time-off policy to take the time I need for vacations, volunteering, holidays, family time, or simply to recharge and reset.

• Hosting multiple company wellness days each year to prioritize mental health and well-being.

• Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and supports parental success through expert-led training and resources.