Account Manager – Schools

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Establish robust, trusted relationships with teachers, school leaders, and other essential stakeholders across a diverse portfolio of schools.

• Conduct engaging online training sessions and webinars that empower schools to utilize Quest confidently and effectively.

• Provide exceptional customer support, ensuring schools receive prompt, thoughtful, and accurate responses to their inquiries.

• Promote adoption and engagement by assisting schools in understanding and realizing the complete value of the Quest platform.

• Facilitate renewal discussions and proactively address potential risks to maximize customer retention.

• Identify growth opportunities within accounts through the introduction of additional year groups, products, and services.

• Foster a strong customer community and cultivate advocates who actively support Quest.

• Collect customer feedback and collaborate closely with Product to influence future developments.

• Maintain excellent organization across a large portfolio of schools.

• Take ownership of challenges, identify solutions, and continually enhance how we support our schools.

⛳️ Requirements

• You must possess the right to work in the UK, as visa sponsorship is not offered for this position.

• You are an exceptional communicator, both verbally and in writing, capable of adapting your approach for different audiences.

• You demonstrate outstanding organizational skills and can manage a large portfolio while juggling multiple competing priorities.

• You are a confident and engaging presenter who enjoys leading training sessions for groups.

• You naturally build relationships and establish trust swiftly.

• You are proactive, self-motivated, and comfortable working autonomously.

• You thrive in dynamic, entrepreneurial environments and enjoy independently solving problems.

• You possess strong commercial acumen and are comfortable leading discussions related to renewals and account expansion.

• You have a keen eye for detail and take pride in providing a consistently excellent customer experience.

• You learn quickly, take initiative, and progress work without waiting for detailed instructions.

• You are resilient, positive, and genuinely passionate about enhancing education.

🏝️ Benefits

• 25 days of holiday in addition to bank holidays.

• 3 days of winter leave.

• Work remotely from anywhere in the UK or within GMT +/-2 hours; we are a remote-first company, with the option to utilize our Holborn office.

• Annual learning and development budget.

• Private medical insurance with Vitality Health.

• Access to a wellbeing platform.

• Enhanced family leave.

• Monthly remote and in-person events in London.

• A high level of autonomy and exposure to all areas of a successful startup.

• Brilliant colleagues and the chance to become an integral part of a rapidly growing tech company.