Account Manager – Relationship, Sales, Retention

This is a fully remote position, open to applicants in Washington.

📋 Description

• Manage a portfolio comprising 18–25 rapidly growing brands on Amazon, Walmart, and TikTok Shop—ensuring retention, scaling operations, and transforming them into brand advocates.

• Establish authentic relationships with C-suite executives across all accounts.

• Engage with 3–5 stakeholders per client to build multi-threaded connections.

• Proactively recognize and mitigate churn risks before they escalate into discussions.

• Seek out and secure upsell opportunities throughout your entire portfolio.

• Develop Scopes of Work (SOWs) and business cases for service expansions.

• Oversee P&L and revenue forecasting for your assigned accounts.

• Manage the onboarding process for 2 or more new brands each month.

• Conduct forward-looking Quarterly Business Reviews (QBRs) that focus on strategy rather than just performance recaps.

• Guide Marketing Managers and Project Coordinators towards achieving unified client objectives.

⛳️ Requirements

• You demonstrate high emotional intelligence, adept at converting challenging client scenarios into successful outcomes.

• Proficient in Amazon operations: Seller Central, TACoS, BSR, and Buy Box.

• A proven track record of identifying untapped revenue opportunities within existing portfolios.

• Capable of challenging client assumptions with concrete data and insights.

• Emphasis on lagging indicators such as net revenue retention (NRR) and overall portfolio profitability.

• Ability to translate complex Amazon data into concise, high-level narratives for executive stakeholders.

• Strongly Preferred: Experience with Walmart Connect or TikTok Shop advertising.

• Nice to have: Practical experience utilizing AI productivity tools.

🏝️ Benefits

• Competitive base salary plus performance bonuses linked to the upsell revenue you generate.

• Healthcare benefits including medical, dental, and vision.

• 401k plan with employer matching contributions.

• Remote work options and flexible paid time off.

• Budget allocated for training and professional development.