Account Manager – Product Expansion

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate strategic relationships with customers that drive revenue growth, enhance gross profit, and ensure retention outcomes.

• Establish account strategies that convert customer requirements into prioritized growth initiatives and engagement plans.

• Implement targeted programs and solutions that increase adoption, enhance customer value, and minimize churn risk.

• Discover and pursue new business opportunities by crafting proposals and advancing deals towards closure.

• Maintain proactive communication with customers and follow-up to ensure alignment, build confidence, and provide consistent service.

• Address intricate yet familiar customer challenges by coordinating with stakeholders, facilitating decisions, and confirming resolutions.

⛳️ Requirements

• A bachelor's degree in business administration, sales, marketing, or a related field, or equivalent experience is required.

• A minimum of 4 years of experience in B2B account management, proposal development, renewals, deal negotiation, or a similar field is required.

• Certification in customer success, account management, client relationship management, or a related qualification is preferred.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.