Account Manager – New Verticals

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Manage a portfolio of mid-market to enterprise Offsite accounts from start to finish: onboarding, strategy development, execution, reporting, and renewals.

• Gain a thorough understanding of each client's competitive environment, target subjects, and AI search objectives to create a customized publisher and placement strategy.

• Oversee the onboarding process for new clients to ensure timely value delivery. Collaborate across the organization to coordinate the necessary solution architect resources for account setup and maintenance.

• Facilitate internal coordination among publisher outreach, content, and operations teams to guarantee that placements are executed on schedule and meet high-quality standards.

• Conduct regular bi-weekly client check-ins and quarterly business reviews (QBRs) — effectively communicating progress, sharing insights, and presenting recommendations with clarity and confidence.

• Track and report on campaign performance metrics: mention rate improvement, share of voice, AI visibility enhancements, and publisher return on investment (ROI). Transform data into a coherent narrative.

• Discover expansion opportunities within existing accounts: new topics, new verticals, and increased scope.

• Act as the customer advocate within the organization — providing feedback to the product team regarding product gaps, workflow enhancements, and successful market strategies.

• Leverage insights and analytics from the AirOps platform to inform client decisions and illustrate the value of the Offsite program.

• Assist in defining and refining the playbooks, onboarding processes, and reporting templates that enhance the scalability of the Offsite service as an AI-enabled agency offering.

⛳️ Requirements

• Minimum of 4 years of experience in account management, client services, or customer success — preferably at a digital marketing agency, SEO/PR firm, or a high-growth SaaS company.

• Familiarity with AI Search, SEO, content marketing, and digital PR concepts; while you don't have to be a technical expert, you should be capable of engaging in strategic discussions about AI search and its influence on SEO/AEO.

• Excellent communicator and relationship builder: trusted by clients, proactive in outreach, and able to translate complex data into clear, persuasive narratives.

• Operationally astute: you keep projects on schedule, manage multiple workstreams concurrently, and hold yourself and others accountable for meeting deadlines and maintaining quality.

• Sufficiently analytical to delve into performance data, discern what is effective, and provide clear recommendations.

• Possess an entrepreneurial mindset: this product is still evolving — you'll be instrumental in shaping the playbook rather than merely following it.

• Flourish in ambiguous and fast-paced environments; you tend to take action and resolve challenges as they arise.

• Bonus:

• Experience working at a link-building, digital PR, or offsite SEO agency.

• Understanding of how LLMs utilize third-party content to generate responses and enthusiasm for AI search as a field.

• Background in managing managed services or retainer-based client relationships.

🏝️ Benefits

• Equity in a rapidly growing startup.

• Competitive benefits package tailored to your location.

• Flexible time off policy.

• Parental Leave.

• A fun-loving and slightly nerdy team that enjoys moving quickly!