Account Manager, Member Relations – Continental Europe

This is a fully remote position, open to applicants in Germany.

📋 Description

• Contributing to the development of the regional business plan and budget.

• Assisting in the implementation and execution of the business plan.

• Ensuring adherence to the Virtuoso "playbook".

• Delivering key performance metrics as specified in the Business Plan.

• Responsible for member account plans (maps), aligning members' growth and profitability strategies with Virtuoso's sales, professional development, and marketing initiatives.

• Maintaining and executing the company's CRM platform.

• Providing input to the Virtuoso Owner/Manager Regional Communication and Professional Development programs under the guidance of the General Manager.

• Engaging proactively with other departments.

• Participating in regional market events and Global Virtuoso events.

• Assisting the General Manager in identifying and cultivating new business opportunities while monitoring the competitive landscape.

• Developing and implementing an acquisition strategy to achieve New Membership targets aligned with the financial plan.

• Executing new member onboarding as directed by the General Manager and SVP Membership.

• Attending member conferences, meetings, and educational programs at a high profile.

• Conducting competitor analysis and reporting.

• Managing critical member issues.

• Overseeing production reporting and the disputes process to ensure timely completion.

• Performing other duties as necessary.

⛳️ Requirements

• A tertiary qualification in Business, Travel & Tourism Management, or Marketing.

• A minimum of 2 years of relevant work experience, including industry exposure, an understanding of the luxury market, prior account management experience, and contributions to team success.

• Proficiency in the Microsoft Office Suite.

• Fluency in English is mandatory.

• Fluency in German and/or Spanish is also required.

• Experience in project management.

• Excellent presentation abilities.

• Strong interpersonal skills.

• Results-driven with a focus on commercial outcomes and a solid understanding of financials.

• A strong quality service attitude and approach.

• Self-motivated and energetic.

• A champion of the company's goals and objectives.

• Innovative – forward-thinking, curious, and creative.

• Commercial acumen – capable in negotiation and strategy.

• CRM proficiency in using the company platform.

• Marketplace Awareness – knowledge of current business and travel industry trends.

• Intermediate analytical skills – ability to gather and analyze information, solve problems, and make decisions.

• Collaboration – strong skills in fostering win-win-win scenarios.

🏝️ Benefits

• Health insurance.

• Opportunities for professional development.