Account Manager – Law Firms

This is a fully remote position, open to applicants in United States.

📋 Description

• Taking ownership of and executing strategic account plans for a specified portfolio of mid-market law firms, focusing on both retention and growth objectives.

• Generating cross-sell and upsell opportunities by identifying gaps, promoting new practice adoption, and aligning additional solutions within current accounts.

• Leading commercial negotiations, which include renewals, pricing strategies, contract expansions, and execution of bookings.

• Cultivating relationships at the executive level with Managing Partners, CIOs, Directors of IT, and KM leaders to establish iManage as a long-term strategic partner.

• Collaborating closely with Customer Success, Professional Services, Product, and Marketing teams to promote strong adoption, client advocacy, and measurable outcomes.

• Ensuring disciplined forecasting, pipeline visibility, and account health metrics are maintained within Salesforce.

• Keeping abreast of trends in the legal industry, shifts in the competitive landscape, and client modernization initiatives to proactively advise clients and identify growth opportunities.

⛳️ Requirements

• Juris Doctor (JD) degree and experience in the legal industry, ideally within a law firm, legal technology organization, or corporate legal department.

• Over 5 years of experience in account management, client success, business development, legal operations, or legal technology.

• In-depth understanding of law firm operations, legal workflows, and the legal technology environment.

• Proven experience in building relationships with partners, firm leadership, legal operations, and IT stakeholders.

• Demonstrated capability in driving client growth, adoption, retention, or expansion opportunities.

• Strong commercial awareness and consultative relationship management capabilities.

• Experience in managing customer activities, pipeline, and forecasting using Salesforce or a comparable CRM system.

• A Bachelor's degree is required; a JD is highly preferred.

🏝️ Benefits

• Comprehensive Health, Vision, Dental, and Life Insurance.

• 401k Retirement Savings Plan with a company match of up to 4%.

• Annual performance-based bonus.

• Enhanced leave for expecting parents: 20 weeks of 100% paid primary leave, and 10 weeks of 100% paid secondary leave.

• Flexible time-off policy.

• Multiple company wellness days each year.

• Access to RethinkCare, a global behavioral health platform.