Account Manager, Field Based

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as a reliable business partner and representative of Autotrader in the South West of England, assisting our independent clients while discovering new business prospects.

• Take responsibility for comprehending your clients' goals and providing guidance on how to achieve them, both in the immediate and long-term.

• Collaborate closely with stakeholders within your clients’ organizations and Autotrader.

• Leverage Autotrader data and insights to shape decision-making, enhance digital performance, and produce significant commercial results.

• Educate clients on the appropriate digital products that foster growth and efficiency, utilizing strong presentation abilities and data storytelling to clarify complex insights and deliver clear recommendations.

• Engage face-to-face with various stakeholders within your clients’ organizations.

• Prioritize customer engagement through consistent site visits.

• Establish and nurture robust customer relationships through ongoing engagement.

• Work collaboratively with Autotrader stakeholders to identify optimal solutions for your clients.

⛳️ Requirements

• Demonstrated experience in B2B account management, consultative business partnering, or a Customer Success role or similar.

• Proven record of meeting commercial KPIs, including driving revenue growth, product adoption, and customer retention.

• Strong commercial insight, capable of identifying growth opportunities and mitigating risks through effective questioning and attentive listening.

• Confident in communicating with a diverse range of clients, influencing decisions, and developing long-lasting partnerships while acting as a trusted advisor to thoroughly understand your clients’ needs and challenges.

• Experience in transforming data and insights into actionable recommendations.

• Comfortable contributing to ongoing improvements by sharing best practices and client feedback internally.

• Organized, proactive, and adept at managing multiple priorities.

• A passion for customer success and digital transformation.

• Strong collaborator, working closely with the broader team to share insights and achieve better outcomes for our clients.

• Must be adaptable with the ability to adjust in a fast-paced environment.

🏝️ Benefits

• Car allowance*

• 28 days of annual leave, in addition to public holidays and half-day closures on Christmas and New Year's Eve.

• Enrollment in our pension scheme with standard contributions of 7% and employee contributions of 5%.

• Comprehensive private medical insurance.

• Enhanced family leave provisions.

• Car salary sacrifice scheme.

• Share-save options.

• Access to 24/7 online GP and dentist services, along with specialized support for assisted fertility, gender dysphoria, menopause, and period care plans.