Account Manager – E-commerce

This is a fully remote position, open to applicants in Romania.

📋 Description

• Effectively overseeing and managing the marketing campaigns of your designated clients to ensure successful execution and performance.

• Establishing and nurturing strong relationships with your assigned clients to promote peak productivity, foster open communication, and build trust between our clients and Hustler Marketing.

• Taking charge of planning, developing, and executing marketing strategies, which include email campaigns, SMS campaigns, pop-ups, and flows for your assigned clients, managing approximately 40 distinct marketing campaigns each month.

• Ensuring that the needs and expectations of your assigned clients are adequately addressed and fulfilled.

• Aiming to enhance the results of email marketing for your assigned clients.

• Collaborating with team members to swiftly respond to client requests.

• Working cooperatively with a team of experienced marketing professionals to deliver the highest quality marketing campaigns to our clients.

• Maintaining regular communication with your assigned clients, including leading and attending periodic meetings.

• Gathering and analyzing data to comprehend consumer demographics and trends, advancing the clients' marketing goals, and establishing new objectives weekly.

• Consistently reporting on the performance of email marketing campaigns for your assigned clients, including metrics such as revenue generated from email marketing, top-performing campaigns, results from A/B testing, and measures taken to optimize client revenue.

• Collaborating with the Service Department to uphold high work standards and ensure that the established targets for your assigned clients are met regarding Key Performance Indicators (KPIs).

• Closely monitoring client churn (particularly for your assigned clients) and implementing strategies to retain clients in collaboration with the Service Director.

• Troubleshooting and addressing any issues related to client satisfaction and the effectiveness of marketing campaigns developed and executed by our team.

• Demonstrating the ability to work effectively and productively with a diverse range of clients with minimal supervision.

• Engaging in various tasks as part of the Account Managers team.

• Participating in group calls with Account Managers.

• Engaging in training and skill-building sessions for Account Managers within the Service Department to enhance their skills, performance, and overall expertise.

• Serving as a liaison between clients and cross-functional teams to ensure the successful implementation of new services and products provided by Hustler Marketing.

• Continuously seeking new opportunities to expand services offered to clients through regular communication and relationship development.

• Utilizing data analysis techniques to create targeted campaigns for upselling our services to client segments and presenting these service offers engagingly.

• Continuously researching industry-wide best practices and standards and sharing findings with the Account Managers’ Lead, the Head of Account Managers, and the Service Director.

• Being available to assist with all internal service-related requests from other departments.

• Reporting directly to the Account Managers’ Leads, the Head of Account Managers, and the Service Director (in that structural order).

⛳️ Requirements

• A minimum of 12 months of experience in a digital marketing role, including at least 6 months in the email marketing sector (preference is given to candidates with experience working with remote teams or in account management or agency environments).

• A proven history of success in a leadership role, particularly in guiding a team of creatives to deliver quality work that meets client needs.

• The capability to work independently while maintaining high work standards.

• Highly accountable, responsive, and possessing an excellent ability to meet deadlines.

• Strong aptitude for working with people, problem-solving, and critical/analytical thinking, which are essential for addressing our clients' needs and resolving any issues or inquiries.

• A growth and results-oriented mindset, with the ability to accept and implement constructive criticism.

• Any experience with remote work is a significant advantage.

• Exceptional interpersonal skills to communicate clearly and effectively with clients and marketing professionals in our Service Department.

• Strong problem-solving abilities, which are vital for working with clients and addressing any inquiries, complaints, or issues.

• The ability to learn and adapt quickly, alongside excellent time management skills and high levels of focus, productivity, and efficiency.

• Knowledge or experience in email marketing, e-commerce, or Klaviyo is a considerable plus.

• Familiarity with working independently and managing your time effectively (remote work experience is advantageous).

• Must be available and responsive during office hours (Monday to Friday between 3-6 PM BCN time).

• Expected to consistently work 30-35 hours per week (i.e., 140 hours per month).

• A stable internet connection and a laptop or PC are required, along with the ability to participate in virtual video conferences.

• Excellent verbal and written communication skills in English are essential; fluency in English is required, although it need not be your native language.

• Openness to receiving and providing constructive feedback, as well as a willingness to improve based on it.

🏝️ Benefits

• Competitive salary and opportunities for professional development.

• Flexible working hours and the possibility of remote work.

• Collaborative and supportive work environment.

• Opportunities for growth and advancement within the company.