Account Manager – E-commerce

This is a fully remote position, open to applicants in Ecuador.

📋 Description

• Effectively managing, overseeing, and ensuring the successful execution and performance of marketing campaigns for your assigned clients.

• Building and nurturing strong relationships with your assigned clients to guarantee optimal productivity, maintain open communication, and establish trust between our clients and Hustler Marketing.

• Taking charge of the planning, development, and execution of marketing strategies, which include email campaigns, SMS campaigns, pop-ups, and flows, for your assigned clients (managing approximately 40 unique marketing campaigns per month).

• Ensuring that the needs and expectations of your assigned clients are effectively managed and met.

• Focusing on enhancing the results from email marketing for your assigned clients.

• Collaborating with team members to promptly respond to client requests.

• Working alongside a team of experienced marketing professionals productively and harmoniously to deliver the highest quality marketing campaigns to our clients.

• Maintaining continuous contact with your assigned clients, including leading and participating in regular meetings.

• Collecting and analyzing data to understand consumer demographics and trends to advance the clients' marketing objectives and drive improved results, setting new goals on a weekly basis.

• Regularly reporting on the performance of email marketing campaigns for your assigned clients, including aspects such as revenue from email marketing, best-performing campaigns, results from A/B testing, and the measures implemented to optimize client revenue.

• Collaborating with the Service Department to uphold high work standards and ensure that the targets set for your assigned clients in terms of Key Performance Indicators (KPIs) are met.

• Maintaining a close watch on client churn (particularly for your assigned clients) and implementing strategies to retain clients, with the support of the Service Director.

• Troubleshooting and addressing any issues related to client satisfaction and the performance of marketing campaigns developed and executed by our team.

• Demonstrating the ability to work effectively and productively with any type of client with minimal supervision.

• Engaging in various tasks as a member of the Account Managers team.

• Participating in group calls with Account Managers.

• Taking part in training and skill-building sessions for Account Managers within the Service Department to enhance skills, performance, and overall expertise.

• Acting as a liaison between clients and cross-functional teams to ensure the successful rollout of new services and products offered by Hustler Marketing.

• Continuously seeking new opportunities to expand services offered to clients through regular communication and relationship building.

• Utilizing data analysis techniques to create targeted campaigns aimed at upselling our services to client segments and presenting these offers in a compelling manner.

• Actively working to discover industry best practices and standards and sharing findings with the Account Managers’ Lead, the Head of Account Managers, and the Service Director.

• Being available to assist with all internal service-related needs from other departments.

• Directly reporting to the Account Managers’ Leads, the Head of Account Managers, and the Service Director (in that structural order).

⛳️ Requirements

• A minimum of 12 months of experience in a digital marketing role, along with at least 6 months of experience in email marketing (preference will be given to candidates who have worked with remote teams and members from various countries or have account management or agency experience).

• A proven history of success in a leadership position is essential, particularly in leading a team of creatives to deliver quality work that meets client needs.

• The ability to work independently without compromising work standards is a must.

• Highly accountable, responsive, and capable of meeting deadlines effectively.

• Strong aptitude for working with people, problem-solving, and critical/analytical thinking, as these skills are crucial for addressing client needs and resolving issues.

• A growth and results-driven mindset, with the capacity to handle and implement constructive criticism.

• Any remote work experience is a significant advantage.

• Excellent interpersonal skills for clear and effective communication with clients and marketing professionals in our Service Department.

• Strong problem-solving abilities are essential for working with clients and addressing queries, complaints, or issues.

• Capability to learn and adapt quickly, along with excellent time management skills, high levels of focus, productivity, and efficiency.

• Knowledge or experience with email marketing, e-commerce, or Klaviyo is a considerable plus.

• Familiarity with working autonomously and managing time effectively (remote work experience is advantageous).

• Availability and responsiveness during office hours (Mondays to Fridays between 3-6 PM BCN time) is required.

• Consistently working 30-35 hours per week (i.e., 140 hours per month).

• A stable internet connection and a laptop or PC are required, along with the ability to attend virtual video conferences.

• Excellent verbal and written communication skills in English are necessary. Fluency in English is required, though it does not need to be your native language.

• Openness to receiving and providing feedback and constructive criticism, with a focus on improvement.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and development.

• Flexible working hours and a remote work environment.

• Supportive team culture and collaborative atmosphere.