Account Manager, Customer Success

This is a fully remote position, open to applicants in California.

📋 Description

• Lead the onboarding process, coordinating each phase until the customer is fully operational.

• Document and refine onboarding procedures into standardized playbooks.

• Act as the main point of contact for key accounts following the onboarding phase.

• Establish trusted, long-lasting relationships with executives and daily stakeholders.

• Foster product adoption, engagement, and quantifiable ROI for clients.

• Track essential success metrics to ensure customers achieve or surpass their objectives.

• Proactively spot growth opportunities (e.g., AI SDR) and collaborate with Sales to implement them.

• Conduct business reviews and strategic check-ins with customers.

• Oversee renewals and mitigate churn risk through proactive customer engagement.

• Collect customer feedback and convert it into actionable insights for Product and Engineering teams.

• Represent customer needs internally while aligning with Scowtt’s strategic roadmap.

• Collaborate with Marketing to develop case studies, testimonials, and references.

⛳️ Requirements

• 5–8 years of experience in account management, customer success, or client services, preferably in Ad-tech, SaaS, or data/analytics platforms.

• Demonstrated success in growing accounts, driving renewals, and achieving customer success metrics.

• Strong business acumen with the capability to connect product value with customer goals.

• Ability to work effectively across teams with Sales, Product, and Engineering.

• Highly organized, empathetic, and proficient in building trust.

• Experience in startup or high-growth settings is preferred.

• Bonus: familiarity with CRM tools, Google/META platforms, marketing automation tools, Lookr, and/or data analytics products.

🏝️ Benefits

• Competitive Compensation (Base plus Bonus)

• Startup Equity

• Health, Dental, and Vision Insurance

• Career Growth Opportunities