Account Manager, Customer Success

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Establish and nurture professional relationships with clients while assisting them in enhancing their dealership's online visibility.

• Sustain customer relationships by building value, retaining clients, and offering additional marketing and supplementary website services.

• Effectively communicate service implementation and its value to dealers.

• Gain a comprehensive understanding of all aspects of Dealer Spike’s website and marketing products and services.

• Conduct monthly reporting calls with clients.

• Oversee assigned accounts with a focus on revenue growth and retention.

• Deliver exceptional customer service.

• Promote and sell additional marketing and supplementary website services.

• Provide product training and advise on best practices.

• Evaluate and monitor website and marketing services for quality, success, traffic, and leads.

• Offer proactive solutions to boost website traffic and generate qualified leads.

• Collaborate with the Site Production Team to ensure smooth client onboarding and website launch.

• Address incoming customer feedback and offer solutions and alternatives.

• Follow up to confirm resolution of issues.

• Maintain records of customer interactions, process customer accounts, and file necessary documents.

• Identify potential retention risks and take proactive steps to mitigate them.

• Engage in educational opportunities to enhance job knowledge.

⛳️ Requirements

• Minimum of 2 years of experience in Customer Service.

• At least 1 year of experience in Digital Marketing is preferred.

• Familiarity with CRM systems is preferred.

• Excellent time management and organizational abilities.

• Strong communication and interpersonal skills.

• Adaptable, energetic, and a team-oriented attitude.

• Capability to type at least 45 words per minute.

• Proficient in multitasking efficiently.

• Skilled in Microsoft Word, Excel, and Outlook.

• Basic knowledge of Google Apps.

• Strong technical aptitude with a quick learning capability.

• Ability to work effectively in various environments (onsite, remote, or hybrid).

• Regular use of video conferencing and collaboration tools.

• Proactive communication practices and a professional on-camera presence.

🏝️ Benefits

• Equal employment opportunities and nondiscrimination protections.

• Opportunities for education to enhance job knowledge.