Account Manager, Customer Success

This is a fully remote position, open to applicants in California, +7 more states.

📋 Description

• Build and nurture professional relationships with our clients.

• Guide clients in enhancing their dealership's online visibility.

• Responsible for maintaining customer relationships and upselling additional services.

• Communicate clearly about services and their benefits.

• Proficient in utilizing various tools and interpreting data.

• Conduct Monthly Reporting Calls with Clients.

• Promote and sell additional marketing and add-on website services.

• Evaluate and monitor website and marketing services to ensure quality standards.

• Facilitate a smooth onboarding process for clients.

• Address incoming customer feedback and follow up for resolution.

• Maintain records of customer interactions and manage accounts.

• Identify retention risks and proactively work to mitigate them.

• Engage in educational opportunities to enhance job knowledge.

⛳️ Requirements

• Minimum of 2 years in Customer Service.

• At least 1 year of preferred experience in Digital Marketing.

• Experience with a CRM system is preferred.

• Exceptional time management and organizational abilities.

• Strong communication and interpersonal skills.

• Adaptable, energetic, and a team player.

• Ability to type at least 45 words per minute.

• Demonstrated ability to multitask effectively.

• Proficient in Microsoft Word, Excel, and Outlook, with a working knowledge of Google Apps.

• Strong technical aptitude and a quick learner.

🏝️ Benefits

• Equal employment opportunities (EEO) for all employees and applicants without discrimination based on race, color, religion, sex, national origin, age, disability, or genetics.

• Compliance with relevant state and local laws regarding nondiscrimination in employment.

• Prohibition of any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.