Account Manager, Customer Experience – Digital Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for daily operations across various digital marketing programs, including SEO, Paid Search, Analytics, Content, and Media initiatives.

• Cultivate a deep understanding of search marketing essentials and effectively convey SEO and Paid Search strategies, recommendations, performance metrics, and optimization possibilities to clients.

• Collaborate with channel experts and strategists to uncover growth opportunities, enhance performance, and integrate cross-channel efforts.

• Transform client business goals into actionable marketing strategies, ensuring synchronization between strategic planning, execution, measurement, and business results.

• Facilitate client status meetings, quarterly business assessments, and performance conversations, offering clear recommendations that are supported by data and insights.

• Work alongside Analytics teams to analyze campaign performance and share significant insights, trends, and optimization opportunities.

• Assist retail, eCommerce, and consumer-oriented clients by gaining insights into customer acquisition, retention, retailer marketing initiatives, retail media networks, and omnichannel customer experiences.

• Spot opportunities to extend current client relationships through additional services, channels, and strategic initiatives.

⛳️ Requirements

• 2-4+ years of experience in account management, client services, or digital marketing within an agency setting.

• Experience in overseeing integrated digital marketing programs, including SEO, Paid Search, Content Marketing, Media, Analytics, CRM, or other performance marketing avenues.

• Familiarity with search marketing concepts, including SEO best practices, organic search performance indicators, keyword strategy, and Paid Search fundamentals.

• Ability to confidently engage in discussions about digital marketing performance, measurement frameworks, KPIs, and optimization strategies with clients and internal teams.

• Experience supporting retail, eCommerce, CPG, consumer brands, retailer marketing programs, or omnichannel marketing endeavors is highly preferred.

• Strong consultative and relationship development skills, with a proven track record of managing and expanding client partnerships.

• Demonstrated ability to coordinate cross-functional teams, handle multiple projects at once, and uphold accountability for deliverables.

• Experience in creating presentations, business reviews, strategic recommendations, and client-facing communications.

• Strong analytical capabilities with the proficiency to interpret performance data and convert insights into actionable recommendations.

• Proficient in Microsoft Office Suite, especially PowerPoint and Excel; familiarity with analytics and reporting tools is an advantage.

• Exceptional written and verbal communication skills, with a keen attention to detail and strong organizational abilities.

• A sense of curiosity, adaptability, and a passion for keeping up with emerging trends and technologies in digital marketing.

🏝️ Benefits

• Paid time off that includes Unlimited Vacation Time, Annual Sick Days, Mental Health Days, and Holidays.

• Dental, Vision, and Health Insurance.

• 401(k) with a company match program.

• Paid Parental Leave.