Account Manager – Client Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main point of contact for designated accounts, cultivating solid and enduring relationships.

• Comprehend each client's needs and goals to offer customized solutions and assistance.

• Oversee the daily operations and management of the VIVIO program for assigned clients.

• Prepare and present periodic reports on program performance, usage, and financial metrics to customers and their advisors.

• Monitor and report on essential performance indicators.

• Support various initiatives associated with Customer Success.

• Consistently articulate and communicate VIVIO’s value proposition to clients.

• Organize, coordinate, and conduct quarterly and annual business reviews, showcasing program performance, results, and strategic recommendations to client stakeholders.

• Enhance client retention, satisfaction, and account growth through proactive engagement.

• Travel as necessary to foster client relationships and achieve business goals.

• Collaborate with internal teams (e.g., member experience, sales, and engineering) to address client issues and deliver outstanding service.

⛳️ Requirements

• Over 5 years of experience in benefits consulting, pharmacy benefit management, or a similar field.

• Strong project management capabilities with the ability to manage multiple clients and projects concurrently.

• Customer-centric approach with a dedication to providing high-quality service.

• Strong analytical and problem-solving skills.

• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Teams, etc.).

• Bachelor’s degree in business, Pharmacy, Healthcare Administration, or a related field is preferred.

🏝️ Benefits

• Health benefits

• 401K with employer match

• Stock options

• PTO

• Opportunity to work in a fast-paced, collaborative, and innovative environment.