Account Manager, Channel Partner

This is a fully remote position, open to applicants in Alabama, +40 more states.

📋 Description

• Take ownership and manage relationships with designated Channel Partners (MSPs, resellers, distributors), acting as the key commercial point of contact.

• Drive revenue growth and partner retention by proactively overseeing renewals, spotting expansion opportunities, and assisting with partner-led new business initiatives.

• Serve as a trusted advisor to partners, aligning Patch My PC solutions with their business models, customer requirements, and go-to-market strategies.

• Be accountable for the end-customer experience when customers engage directly, providing onboarding support, resolving issues, handling commercial inquiries, and managing escalations in collaboration with the partner.

• Oversee partner-led opportunities from start to finish, including pipeline management, forecasting, and contract negotiations, while working closely with internal teams.

• Develop robust product and industry knowledge to effectively communicate value, identify expansion opportunities, and support both partners and customers.

• Ensure accurate account, opportunity, and pipeline data is maintained in Salesforce to assist with forecasting, prioritizing, and partner execution.

⛳️ Requirements

• A minimum of 5 years of experience in B2B software sales or account management with a strong emphasis on channel partners (MSPs, resellers, distributors).

• Proven track record of owning and expanding partner relationships, influencing partner-led pipelines, and achieving measurable revenue and retention outcomes.

• Established capability to manage renewals, expansions, and complex deal cycles through channel partners.

• Ability to balance partner ownership while ensuring a positive end-customer experience when customers engage directly for onboarding, issue resolution, or commercial support.

• Exceptional communication, negotiation, and stakeholder management skills, with the ability to influence without direct authority.

• A growth mindset; receptive to feedback, quick to adapt, and consistently seeking improvement in a rapidly changing environment.

• High level of operational discipline, including precise pipeline and account management within CRM systems (e.g., Salesforce).

🏝️ Benefits

• 401k Match: 200% match on contributions up to the first 5% of salary, allowing for a total potential match of 10%.

• Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both employees and their dependents.

• FSA/HSA options.

• Fertility assistance.

• Parental leave policy.

• Paid-time off (PTO) benefits.

• Volunteer leave.

• Charitable donation matching initiative.

• Tuition reimbursement program.

• Gym membership reimbursement.

• Internet stipend offered.

• Pet insurance available.