Account Manager – Building Works

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee all aspects of a designated territory to achieve or surpass set goals.

• Process customer orders, manage credits, establish pricing, and maintain communication with customers throughout the order lifecycle.

• Enhance territory volume while developing and implementing customer action plans.

• Formulate and execute strategic sales plans that encompass weight, sales figures, gross margin, and RMAs.

• Handle customer requests for quotes, orders, and credits.

• Provide assistance to customers regarding inquiries about orders, invoices, and accounts.

• Relay project updates, confirm delivery schedules, and notify about backorders.

• Conduct field visits as required.

• Perform quality reviews on customer-submitted or CSM-entered cut lists, address any discrepancies, and communicate solutions.

• Analyze customer trends and initiate root-cause action plans for customers experiencing declines.

• Modify customer pricing, freight charges, packaging specifications, and special delivery requirements as necessary.

• Align customer project forecasts with manufacturing capabilities and material availability.

• Escalate any customer quality and satisfaction concerns for prompt resolution.

• Support the credit department in the collection of overdue balances.

• Assist in warranty claim investigations.

• Travel to company manufacturing facilities and engage with employees as required.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• Previous experience in account management and inside sales is preferred.

• Exceptional verbal and written communication abilities.

• Strong organizational skills with a keen attention to detail.

• Proven strategic thinking and problem-solving capabilities.

• Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint.

• Ability to identify issues, troubleshoot effectively, and implement solutions.

• Capability to work independently as well as collaboratively within a team.

• Must be able to lift up to 35 lbs.

• Proficient in both verbal and electronic communication.

• Ability to engage in extensive reading.

• Must be able to walk, stand, and navigate through manufacturing work areas during facility tours.

• Up to 25% travel may be required.

• No supervisory duties, but may assist in training or mentoring administrative staff.

🏝️ Benefits

• Employee ownership through ESOP with annual stock allocation.

• 401K plan.

• Education assistance available – up to $5,250 each year.

• Profit-sharing bonus.

• Medical coverage – HDHP and Copay plans available.

• Dental insurance.

• Vision coverage.

• Holiday pay.

• Vacation pay.

• Employee Assistance Program providing confidential emotional support, work and lifestyle assistance, legal guidance, financial resources, and digital support.

• Care Guides available to help employees navigate the complex healthcare system.

• Life insurance – 1.5x annual salary – fully employer paid.

• Wellness Program – earn up to $1,200 annually when enrolled in a medical plan!

• Health Savings Accounts.

• Flexible Spending Accounts.

• Short-Term Disability coverage.

• Long-Term Disability coverage – fully employer paid.

• Performance-based merit increases.

• SHINE program – Employee Financial Assistance and Dependent Scholarships.

• Paid time off to support a cause that is important to you.