Account Manager, Bilingual Preferred

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Acquire a comprehensive understanding of Grubhub's products and services, including their features, benefits, and value propositions.

• Support the management of a diverse portfolio of accounts.

• Ensure prompt communication with clients and address fundamental inquiries or concerns.

• Aid restaurants in attracting new diners, increasing order volume, and providing exceptional service.

• Conduct regular check-ins with restaurant partners.

• Collect feedback, evaluate satisfaction, and pinpoint areas for enhancement.

• Address restaurant inquiries, account issues, and requests, or direct them to the relevant departments within expected turnaround times.

• Maintain precise records of client interactions, notes, action items, and follow-up tasks.

• Engage in training sessions and workshops.

• Actively contribute to team objectives and initiatives.

⛳️ Requirements

• Candidates must reside in the Portland, OR area.

• A Bachelor’s Degree or equivalent experience along with a High School degree/GED is required.

• 2-4 years of experience in Sales or as an Account Manager is necessary.

• Experience working with or selling to restaurant owners is highly advantageous.

• Previous restaurant experience is a plus.

• Proficient computer skills, including MS Office and Google products.

• Ability to quickly grasp new software applications.

• Familiarity with Salesforce.com or similar CRM platforms is a plus.

• Native-level proficiency in English is required.

• Candidates who are fluent in Mandarin or Spanish are strongly preferred.

• A strong desire and ability to find solutions for restaurants.

• Excellent verbal and written communication skills.

• Confidence in making outbound phone calls.

• A proven history of meeting and exceeding targets.

• Exceptional organizational skills and the capability to manage multiple tasks efficiently.

• A self-starter with a proactive approach to action and problem-solving.

• A positive attitude and a genuine passion for thriving in a fast-paced, dynamic environment.

• Employment eligibility is subject to verification through the federal E-Verify program.

🏝️ Benefits

• Uncapped commission.

• Equity options.

• 401(k) plan.

• Variety of medical, dental, and vision plans.

• Company-covered short- and long-term disability insurance.

• Paid time off, including flexible time off for exempt employees.

• Paid vacation for non-exempt employees.

• Paid sick leave in accordance with applicable laws.

• Paid parental leave.

• Discounted meals.

• Exclusive perks across the Wonder family of brands.