Account Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee a portfolio of 40–50 active clients, ensuring robust engagement, satisfaction, retention, and successful business outcomes.

• Develop trusted relationships with business owners and key stakeholders, serving as the main point of contact.

• Facilitate onboarding, support, coaching, and performance review sessions.

• Comprehend client challenges and propose suitable solutions, resources, and subject matter experts.

• Evaluate client sales funnels and business processes to pinpoint performance gaps, revenue loss, and growth opportunities.

• Propel renewals, upgrades, retention, and expansion opportunities through proactive account management and consultative engagement.

• Meet assigned monthly revenue and account growth targets.

• Collaborate with Subject Matter Experts and internal fulfillment teams to guarantee seamless service delivery.

• Monitor account health and proactively mitigate risks related to churn, cancellation, and declining performance.

• Maintain client records, account plans, follow-ups, and performance updates.

• Engage in team events and occasional business travel.

⛳️ Requirements

• A Bachelor’s degree is required.

• An MBA or relevant postgraduate qualification is preferred.

• 2–6 years of experience in Account Management, Sales, Customer Success, Renewals, Retention, or Client Success.

• Experience in EdTech, digital marketing, consulting, coaching, SaaS, or other client-oriented environments is preferred.

• Strong skills in consultative selling and customer relationship management.

• Excellent verbal and written communication, presentation, and public speaking skills.

• Solid stakeholder management, coordination, and multitasking abilities.

• Capability to identify revenue and expansion opportunities within existing accounts.

• Ability to thrive in a high-pressure, target-driven setting.

• Strong sense of ownership, problem-solving skills, and a mindset geared toward continuous learning.

• Immediate availability is preferred.

• Skills in lead generation and consultative selling.

🏝️ Benefits

• A remote-first environment offering flexibility to work from anywhere.

• Performance-related incentives with significant earning potential.

• Opportunity to collaborate with a rapidly growing organization and a diverse range of businesses.

• Direct influence on client growth, revenue, and business outcomes.

• A high-ownership culture that recognizes initiative, accountability, and continuous improvement.

• Occasional business travel as needed.