Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• In the role of Senior Account Manager, you will act as the strategic partner for our clients, overseeing the entire post-sale relationship and lifecycle.

• Collaborate with implementation teams to guarantee a seamless and effective onboarding experience for customers.

• Provide an exceptional initial experience by delivering training and guidance that fosters early product adoption and quick wins.

• Develop and manage strategic "Success Plans" that align our solutions with the essential business objectives of the customer.

• Conduct regular strategic check-ins and Executive Business Reviews (EBRs) to showcase progress, demonstrate ROI, and align on long-term goals.

• Proactively identify and assess opportunities for revenue enhancement, including upsells, cross-sells, and geographical or brand expansions.

• Manage the entire renewal process for your portfolio, from forecasting through negotiation to closure, ensuring high retention rates.

• Establish and sustain strong, multi-level relationships with key stakeholders, ranging from daily users to executive sponsors.

⛳️ Requirements

• A minimum of 6 years of experience in a client-facing role such as Customer Success, Account Management, or Strategic Consulting, ideally within a SaaS or software technology context.

• Proven history of successfully managing customer relationships while meeting commercial objectives (renewals, upsells, expansion).

🏝️ Benefits

• N/A