Account Manager

This is a fully remote position, open to applicants in Connecticut, +7 more states.

📋 Description

• Foster and enhance relationships with key clients while maximizing revenue for Thales DIS.

• Ensure customers derive optimal value from Thales products and services.

• Promote the adoption and expansion of products and services within client organizations.

• Oversee the complete sales lifecycle for a select number of Top 30 issuers, from lead generation through qualification, proposal, negotiation, and closing.

• Represent Thales's modern card issuance services as an ambassador in the financial industry territory.

• Manage newly acquired and existing Cards and Issuance Services accounts through Adopt, Expand, and Renew sales cycles.

• Cultivate relationships with C-level and senior executive stakeholders.

• Collaborate with Land Sales and internal teams on customer transitions and onboarding processes.

• Direct customer onboarding, conflict resolution, and escalation procedures.

• Relay customer feedback to internal product and service teams.

• Develop tailored pitches and customer value propositions.

• Map accounts and present both technical and commercial value propositions to stakeholders.

• Navigate complex sales cycles and consolidate commercial proposals.

• Lead the closure of deals, negotiate contracts, and facilitate project kickoff and handover to the Expand team.

• Identify opportunities for product and service improvements and sales expansion.

• Create, validate, and implement Strategic Account Plans.

• Spot upselling opportunities and coordinate internal resources accordingly.

• Report on account metrics, revenue forecasts, and opportunity pipelines using the CRM tool.

• Conduct account health assessments and identify renewal risks.

• Guide contract and price renewals in partnership with Finance, Legal, Product Line, and other teams.

⛳️ Requirements

• 8-10 years of experience in a customer-facing capacity within the Financial Institutions and/or FinTech sectors.

• Familiarity with the Payment Cards and Personalization industry.

• Exceptionally strong customer service abilities, including issue tracking, triaging, crisis management, and managing large customer portfolios.

• Strong leadership skills with an emphasis on influencing decision-making through data insights.

• Excellent organizational skills and adaptability.

• Proven consultative approach to understanding customer needs and challenging them with solutions while pursuing sales closure.

• Solid business acumen regarding SaaS solutions, Issuance Market, Card Manufacturing, and Personalization services, ideally with applications in the financial services sector.

• Capacity to forge and sustain trusted, long-lasting relationships and influence key decision-makers, especially at the C-suite level within Financial Institutions.

• Experience meeting individual quotas for B2B sales and revenues for existing enterprise-level accounts.

• Demonstrated success in new business development and acquiring new logos among financial institutions and FinTech clients.

• Knowledge of Financial Institutions/FinTech procurement practices and enterprise-platform sales lifecycle processes.

• Willingness to travel domestically up to 30% of the time; travel may occasionally rise to 50%.

• Proficiency in English is essential, with strong verbal and written communication skills.

• Preferred: 8 to 10+ years of experience in SaaS solutions, Issuance Market, Card Manufacturing, and Personalization services.

• Bachelor's degree / Master's degree in Business, Marketing, STEM, or a related field, or equivalent experience.

• An MBA is a plus but not required.

• Successful completion of a post-offer background check.

🏝️ Benefits

• Optional Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life with LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.

• Retirement Savings Plan available after 30 days of employment, featuring a company contribution and a match, with no vesting period.

• Paid company holidays and Paid Time Off.

• Company-sponsored Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program.

• Variable compensation target included in Total Target Compensation.

• Full-time employee benefits for those working 30 or more hours per week and their eligible dependents.