Account Manager

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Take ownership of designated order and revenue goals while ensuring a profitable mix of products and services.

• Create technology and capital replacement plans specific to accounts, aligned with customer priorities and budgeting cycles.

• Direct the opportunity strategy from qualification through proposal, commercial negotiation, and closure.

• Formulate competitive conversion strategies and new-account approaches to enhance market presence and share.

• Foster trusted relationships with current and potential customers through outreach efforts, meetings, presentations, demonstrations, and site visits.

• Recognize customer needs and opportunities for upgrades, service contracts, software solutions, and new products.

• Generate leads through ongoing prospecting, whitespace analysis, cold calling, and business development initiatives.

• Collaborate with strategic account leaders, sales specialists, and other team members on complex opportunities.

• Prepare quotations, proposals, and necessary sales documentation.

• Keep accurate records of customer, opportunity, pipeline, and forecast information in CRM systems.

• Participate in forecasting, pipeline reviews, account planning, and customer success initiatives.

• Coordinate with Service, Marketing, Product Management, Finance, and Contract Administration throughout the sales and implementation lifecycle.

• Maintain strong retention with the installed base and address customer concerns through the appropriate internal channels.

• Represent the company at customer meetings, conferences, trade shows, and various industry events.

⛳️ Requirements

• Bachelor’s degree in Business, Marketing, Healthcare Administration, Life Sciences, or a related field is preferred.

• 2–5 years of successful B2B sales or account management experience, ideally in selling medical capital equipment, software, or complex healthcare technology.

• Experience in sales to hospitals, health systems, or other complex healthcare organizations.

• Proven ability to cultivate relationships, generate pipeline, and manage opportunities throughout a complex sales cycle.

• Strong communication, presentation, and negotiation skills in a commercial context.

• Capability to establish credibility with both clinical and executive-level customers.

• Excellent organizational and time-management abilities.

• Ability to work independently while effectively collaborating within a matrix organization.

• Proficient in CRM systems and Microsoft Office applications.

• Demonstrated initiative, accountability, adaptability, and a willingness to learn.

• Willingness to travel approximately 50% across Indiana, Michigan, and Ohio.

• Experience in the medical device or healthcare industry is preferred.

• Familiarity with oncology, radiation therapy, healthcare IT, medical imaging, or hospital environments is preferred.

• Prior experience in capital equipment sales is preferred.

• Knowledge of healthcare software and information systems is preferred.

• Experience navigating hospital capital budgeting and procurement processes is preferred.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401(k) plan with company contribution.

• Paid vacation and holidays.

• Wellness reimbursement.

• Tuition reimbursement.

• Flexible spending account.