Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee a portfolio of GoVo for Business customer accounts, serving as their primary relationship manager on a daily basis.

• Foster strong connections with key customer contacts to establish trust and reliability.

• Conduct onboarding sessions, training, and regular meetings to review account status.

• Track customer usage and engagement, pinpointing opportunities to enhance platform adoption.

• Assist in customer renewals by collaborating with the Sales team to ensure account retention.

• Spot opportunities for account expansion and introduce customers to additional platform features, products, or services as suitable.

• Evaluate customer data and platform performance to offer recommendations and insights.

• Keep precise customer records, account activities, and opportunities updated within HubSpot.

• Collaborate with Sales, Marketing, and Product teams to guarantee an exceptional customer experience.

• Relay customer feedback and market insights to influence future product development.

⛳️ Requirements

• Possess commercial awareness and have a knack for recognizing opportunities to provide added value.

• Capable of working independently in a remote team setting.

• Familiarity with B2B customer success principles, including onboarding, engagement, retention, and account growth.

• Understanding of employee volunteering, ESG priorities, and how organizations utilize volunteering to advance social value objectives.

• Highly organized with the ability to effectively manage multiple priorities and client accounts.

• Strong written and verbal communication skills, with confidence in engaging stakeholders in medium to large organizations.

• Possess robust analytical skills and comfort in working with data and reporting.

• Exceptional attention to detail and ownership of work responsibilities.

• Previous experience in an Account Manager, Account Executive, or client relationship role.

• Experience working with corporate clients.

• Background in a B2B SaaS environment.

• Familiarity with HubSpot or similar CRM systems.

• Experience in presenting updates or performance reports to customers.

🏝️ Benefits

• Salary of £26,749 per annum

• 26 days of holiday (pro rata) plus paid statutory Bank Holidays (pro rata)

• Up to 2 days of paid volunteer leave annually, through our employer-supported volunteer scheme

• Ten weeks of company sick pay following successful completion of the probation period

• A comprehensive pension scheme

• 2 x Base Salary Death in Service Benefit, subject to qualification

• Enhanced Family Leave schemes

• An employee benefits package offering access to an exclusive rewards website for discounts and cashback online

• A 24-hour doctor line, financial support for dental/optical and other therapies

• A free and confidential employee assistance program with up to six face-to-face counseling sessions included

• Opportunities to discuss flexible working arrangements

• Opportunities to acquire new skills and advance your career

• The opportunity to make a positive, lasting impact that transforms lives, communities, and society