Account Manager

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Oversee a designated portfolio of customer accounts.

• Foster robust customer relationships that promote long-lasting loyalty and retention.

• Recognize and leverage upsell and cross-sell opportunities to enhance account value.

• Consistently meet and surpass established revenue growth and retention objectives.

• Interact with customers through proactive outreach, business reviews, and strategic account planning.

• Re-engage inactive or underperforming accounts and identify new growth potential.

• Guarantee a smooth onboarding process and successful transition for new customers from the Business Development team.

• Keep precise records of account activities, pipeline updates, and customer information in Salesforce.

• Evaluate success based on customer engagement, account retention, revenue growth, and fulfillment of activity targets.

• Work collaboratively with internal teams to provide outstanding customer experiences and achieve business results.

⛳️ Requirements

• Bachelor's degree in Business or a related discipline is preferred; a high school diploma or equivalent is required.

• Demonstrated success in account management, customer success, business development, consultative sales, or a similar customer-oriented role.

• Proven track record of achieving revenue, retention, or account growth targets.

• Strong capability to identify customer needs, present solutions, negotiate pricing and terms, and secure renewals and expansion opportunities.

• Experience in identifying and promoting growth opportunities within current customer accounts.

• Excellent skills in prospecting, relationship management, and consultative selling; experience in cloud or technology sales is advantageous.

• Comfortable engaging and presenting to high-level executive stakeholders.

• Outstanding verbal and written communication skills with meticulous attention to detail.

• Highly organized with excellent time-management and prioritization skills.

• Self-driven and capable of working independently while effectively collaborating within a team.

• Adaptable, resilient, and able to handle multiple priorities in a dynamic environment.

• Proficient with CRM platforms (Salesforce preferred) and Microsoft Office tools, including Outlook, Word, and Excel.

• Valid driver's license and willingness to travel for business purposes as necessary.

🏝️ Benefits

• 401(k)

• 401(k) matching

• AD&D insurance

• Dental insurance

• Disability insurance

• Employee assistance program

• Flexible spending account

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Professional development assistance

• Referral program

• Tuition reimbursement

• Vision insurance