Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture a trusted advisor relationship with current customers and stakeholders to improve customer experience and retention.

• Work collaboratively with various internal stakeholders and external vendor partners to efficiently deliver customer service and benefit solutions.

• Organize client meetings to address open action items and provide regular status updates.

• Oversee the implementation of new client benefit changes and offer guidance throughout the process.

• Address client inquiries, issues, and concerns promptly, clearly, and accurately.

• Equip clients with system support and collaboration tools.

• Assist in client renewal activities alongside the Account Executive and Clinical Account Executive.

• Conduct routine account maintenance, which includes reporting, member-specific requests, and support during open enrollment.

• Engage in conference calls, meetings, or travel outside of standard business hours as necessary.

• Carry out additional duties as assigned.

⛳️ Requirements

• A bachelor's degree in business, marketing, hospitality management, or a related field, or equivalent experience is required.

• Familiarity with pharmacy benefits management, insurance, or the healthcare sector.

• At least 3 years of experience in a customer service position.

• Proven experience in critical thinking, prioritization, working under pressure, and building relationships.

• Commitment to participating in, adhering to, and supporting compliance program objectives.

• Ability to consistently interact cooperatively and respectfully with coworkers.

• Availability to work Monday through Friday, from 8 am to 5 pm CT.

• Residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming are not eligible for remote work.

🏝️ Benefits

• Comprehensive industry-leading benefits for Health, Dental, and Vision insurance.

• 20 days of paid time off.

• 4 weeks of paid parental leave.

• 9 paid holidays.

• 401K company match of up to 5% with no vesting requirement.

• Adoption Assistance Program.

• Flexible Spending Account.

• Educational Assistance Plan.

• Support for Professional Memberships.

• Referral Bonus Program – up to $750!

• STAR Bonus % (At Risk Maximum) of 5.00.