Account Manager

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Act as the primary liaison for all designated client accounts.

• Develop and nurture robust, trust-based relationships with client stakeholders.

• Assist in the creation and occasional presentation of Quarterly Business Reviews (QBRs) to convey performance metrics, trends, and potential opportunities.

• Manage project execution across the account portfolio, ensuring that milestones are achieved and client expectations are fulfilled.

• Monitor critical project dates, deliverables, and timelines; proactively identify and flag any risks.

• Collaborate across functions with Account Supervisors, Coordinators, and Operations to enhance service quality.

• Create, revise, and maintain precise work orders throughout the job lifecycle, ensuring documentation supports prompt invoicing and closeout.

• Track open work orders for status and aging; follow up with internal operations, vendors, or technicians to avoid delays and missed service level agreements (SLAs).

• Respond swiftly to client emails and calls regarding job status, scheduling, and account inquiries.

• Act as the escalation point for complex or unresolved client concerns.

• Ensure timely and professional resolution of issues while maintaining clear communication with clients during escalations.

• Generate, review, and distribute client-facing reports on a regular basis.

• Clearly communicate account status, challenges, and opportunities to internal leadership.

• Identify and pursue opportunities to strengthen and expand client relationships.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience in a relevant field.

• Two to five years of experience in sales or customer service roles.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits package.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to promote work-life balance.