Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the main contact for healthcare organizations, ensuring the effective management and organization of training projects scheduled with us.

• Coordinate the initiation of course projects and act as the primary liaison for your client throughout the project's duration, while continually enhancing existing processes (time management, reporting/analysis, meetings, planning necessary internal and external resources, etc.).

• Collaborate closely with the Operations team to guarantee that all “Project Deliverables” are completed promptly and meet the highest quality standards.

• Establish trusting and strategically beneficial relationships with all stakeholders through proactive and targeted communication.

• Maintain all pertinent data in the CRM system in an up-to-date manner.

• Identify opportunities for upselling with clients and execute these opportunities independently or in cooperation with the Key Account/Sales team.

• Actively provide feedback to aid in the strategic optimization of processes.

⛳️ Requirements

• You have completed a degree or commercial vocational training and possess at least 2 years of experience in Account Management.

• You embrace the startup mindset and are enthusiastic about taking ownership, optimizing tasks, and getting involved in hands-on work.

• Customer satisfaction and retention are priorities for you, and you can communicate effectively with our diverse stakeholders.

• You are a dedicated team player, achieving optimal results as part of a team and coordinating closely with colleagues from Sales and Operations.

• You maintain a clear perspective even in high-pressure situations and know how to prioritize effectively.

• You are digitally adept and have experience using a CRM tool. You are proficient with Office programs and other digital applications.

• You possess excellent German skills (C2 level) and very good English skills (the company language is English!).

🏝️ Benefits

• Open leadership and transparent communication — at Lingoda, every voice is valued!

• Company events and a network of colleagues who enjoy connecting + budgets for team-building activities!

• An inclusive atmosphere with a strong sense of team spirit and a love for languages.

• A well-organized and engaging onboarding process designed to set you up for success!

• The flexibility to work from home or from our office located in the heart of Berlin.

• An education fund because we are committed to our employees' growth.

• Complimentary access to our language courses.

• Mental health programs available.

• Employee benefits and pension plans.

• Discounted Urban Sports memberships available across the EU.

• Public transport discounts in Berlin.

• 30 days of vacation each year.

• Free snacks and beverages in the office.

• Modern hardware necessary for your work (not applicable for freelancers).

• Flexible working hours.