Account Manager

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Take ownership of the complete commercial relationship for a selection of strategic accounts, focusing on a Net Revenue Retention target and promoting growth within the JumpCloud platform.

• Manage intricate renewals and expansions from initial discussions through to negotiation and closure, including multi-year, seven-figure agreements.

• Navigate the entire enterprise purchasing process: procurement, legal, security assessments, and vendor management, establishing clear mutual closing plans and ensuring deals remain on track.

• Foster authentic, trusted relationships with senior stakeholders, ranging from IT and security leaders to CIOs, CFOs, and heads of procurement.

• Conduct high-quality executive business reviews: analyzing usage and value, providing optimization suggestions, and outlining a clear roadmap for future initiatives.

• Collaborate closely with our partner and channel ecosystem, including resellers, distributors, and MSPs, to develop joint account strategies and achieve shared success.

• Work cross-functionally with Customer Success, Product, and Technical Support to ensure your customers achieve exceptional outcomes.

• Represent JumpCloud in person at customer meetings, executive presentations, and regional events, with an expected travel commitment of around 25% across the region.

⛳️ Requirements

• Minimum of 5 years in account management, enterprise sales, or customer growth positions within B2B SaaS, showcasing a proven track record of high performance against revenue goals.

• Experience managing large, strategic accounts, including individual relationships valued at over $500K ARR and deals exceeding $1M.

• Proven ability to navigate enterprise procurement and buying processes: RFPs, security and legal reviews, commercial negotiations, and multi-stakeholder approvals.

• Exceptional presentation skills, with confidence in presenting to C-level audiences, whether in boardrooms or on stages.

• A structured and repeatable sales methodology, ideally based on a recognized framework (MEDDPICC, Challenger, SPIN, Miller Heiman).

• Experience collaborating with and through partners and channel sales teams.

• Technical curiosity: the ability to learn and discuss identity, device management, and security topics credibly.

• Comfortable working with a globally distributed team across different time zones, and willing to travel approximately 25% of the time.

🏝️ Benefits

• JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender