Account Manager

This is a fully remote position, open to applicants in Spain, +3 more countries.

📋 Description

• Oversee the daily execution of designated projects and programs.

• Facilitate collaboration among internal teams to ensure high-quality deliverables are achieved within established timelines and budgets.

• Contribute to financial success and profitable project delivery through precise financial oversight.

• Define project scopes, create budgets, and assist with change notices and change orders.

• Aid in invoicing, revenue recognition, and project closure processes.

• Assess project financial status and address challenges in partnership with Account Management colleagues.

• Maintain and enhance Account Growth Plans and strategic pricing strategies.

• Establish trusted relationships with clients and serve as the primary contact for project delivery on a daily basis.

• Lead discussions on client project status, prepare agendas and reports, and organize calls and speakers.

• Communicate with clients regarding budgets, change notices, and reconciliations.

• Navigate difficult conversations and negotiations effectively.

• Support the creation of proposals and presentations for sales and bid defenses.

• Cultivate a deep understanding of the therapeutic landscape and develop expertise in relevant service areas.

• Coordinate account, project, and program teams to ensure high-quality program delivery on time and within budget.

• Manage operational aspects of projects in compliance with SOPs, policies, and best practices.

• Develop work scopes and provide briefs to delivery teams.

• Create, monitor, and report on project timelines.

• Identify and tackle scheduling and delivery challenges.

• Manage project budgets, including invoice raising, approval, and tracking.

• Generate and distribute status updates, tracking, and financial reports.

• Take ownership of customer satisfaction and implement improvement actions.

• Oversee and coordinate cross-functional project teams and resources.

• Lead efforts in problem-solving and resolution.

• Provide training and mentorship to junior staff members.

• Prepare and deliver project information during internal team meetings.

• Identify and execute process enhancements.

⛳️ Requirements

• Bachelor’s Degree.

• 7 years of relevant experience in the pharmaceutical industry or agency environment, or a combination of education, training, and experience that is equivalent.

• Strong understanding of biopharmaceutical lifecycle strategies and Practice Area services and solutions.

• Excellent communication, presentation, and interpersonal skills.

• Advanced computer literacy, organizational abilities, communication skills, and problem-solving capabilities.

• Proven ability to work collaboratively in a global context to achieve results.

• Good leadership qualities within a matrix environment and the ability to guide and mentor junior staff.

• Solid understanding of business strategy.

• Exceptional customer service skills.

• Good judgment and decision-making abilities.

• Capacity to establish and maintain effective working relationships with colleagues, managers, and clients.

🏝️ Benefits

• Home-based position.

• Culture of diversity, inclusion, and belonging.

• Opportunities for continuous learning and innovation.

• Access to training and mentoring programs.