Account Manager

This is a fully remote position, open to applicants in Mauritius.

📋 Description

• Oversee and expand a portfolio of current customer accounts, ensuring exceptional levels of satisfaction, retention, and revenue growth.

• Meet personal revenue, gross contribution, and account growth objectives.

• Discover, qualify, and cultivate opportunities within a specified list of potential target accounts to create new business ventures.

• Establish and nurture solid relationships with key stakeholders among both existing and potential customers.

• Formulate and implement account plans for current clients and targeted prospect accounts.

• Comprehend customer business drivers, priorities, and challenges, aligning Integrity360 solutions and services to provide measurable value.

• Spot cross-sell, upsell, and expansion opportunities across Managed Services, Professional Services, and Hardware/Software offerings.

• Build and sustain a strong pipeline of opportunities through proactive engagement, networking, and focused outreach activities.

• Prepare proposals, quotations, business cases, and renewal documentation as necessary.

• Collaborate closely with Solution Architects, Practice Specialists, and Marketing teams to create opportunities and optimize revenue growth.

• Execute a structured contact strategy for both customer and prospect accounts, ensuring all activities and opportunities are accurately tracked within Salesforce.com.

• Conduct regular account evaluations and business development meetings to pinpoint risks, opportunities, and growth initiatives.

• Accomplish and surpass activity, pipeline, sales, and customer satisfaction goals.

• Advocate for the Integrity360 brand by consistently offering a professional, consultative, and customer-focused experience.

⛳️ Requirements

• Comprehensive understanding of the Mauritian market, encompassing the local business environment, key industries, and customer purchasing behaviors, with the capability to leverage existing networks and relationships to uncover and develop commercial opportunities.

• Demonstrated experience in Account Management, Business Development, Technology Sales, or Customer Success roles with a focus on revenue growth and customer relationship management.

• Proven ability to manage and enhance existing customer accounts while recognizing and developing opportunities within prospective target accounts.

• Exceptional communication, presentation, negotiation, and relationship management skills.

• Familiarity with CRM platforms (preferably Salesforce) for managing pipeline, customer activities, and account planning.

• Highly organized, self-driven, and capable of juggling multiple priorities in a fast-paced setting.

• Ability to create account plans, identify customer needs, and align solutions with business outcomes.

• Desirable: Experience in the Cyber Security sector, including exposure to Managed Security Services, Professional Services, or Cyber Security solutions.

• Experience in selling technology solutions, SaaS, IT services, or managed services.

• Knowledge of Cyber Security technologies, services, and market trends.

• Experience collaborating with technical pre-sales teams, solution architects, or specialist consultants to develop customer opportunities.

• Understanding of consultative and value-based selling methodologies.

• Experience in managing strategic accounts and exploring opportunities within a complex customer base.

• Familiarity with data-driven prospecting, account-based marketing, and targeted business development efforts.

🏝️ Benefits

• Opportunities for professional development.

• Flexible work arrangements.