Account Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Actively oversee and expand a portfolio of client accounts.

• Generate upsell possibilities through license growth, additional modules, feature utilization, and service improvements.

• Spot and implement cross-sell opportunities.

• Establish trustworthy relationships with key customer stakeholders.

• Create and uphold strategic account plans.

• Comprehend customer business goals, operational hurdles, and avenues for growth.

• Manage the entire process of customer renewals, contract adjustments, and commercial discussions.

• Partner with Customer Success Managers.

⛳️ Requirements

• Minimum of 3 years of experience in account management, sales, or customer success within the SaaS, ERP, or CAD/CAM sectors.

• Strong business insight.

• Demonstrated success in achieving and surpassing quotas through upselling and cross-selling.

• Experience in contract negotiations, renewals, and license model management.

• Excellent collaboration and communication abilities.

• Familiarity with CRM platforms and forecasting tools (Hubspot, Dynamics, Salesforce, etc.).

• A solid understanding of the manufacturing, woodworking, or millwork industry is advantageous.

🏝️ Benefits

• Accessibility & Work Environment.

• Support for employee wellbeing.

• Flexibility in working arrangements.