Account Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Actively market iClassPro to swim schools, gyms, dance studios, cheer programs, camps, and other youth activity organizations throughout Australia.

• Manage the entire customer journey for new clients, from the initial discussion to onboarding and their ongoing success.

• Oversee the onboarding process for the accounts you secure, ensuring customers are thoroughly equipped, trained, and confident in utilizing the platform.

• Establish trustworthy relationships with owners and operators, gaining insight into their objectives and assisting them in leveraging iClassPro to meet those goals.

• Recognize upsell and cross-sell opportunities when suitable and aligned with the customer's best interests.

• Collaborate closely with Sales, Onboarding, Support, and Product teams to provide a cohesive customer experience.

• Serve as the internal advocate for customers by relaying feedback, trends, and suggestions for enhancements.

⛳️ Requirements

• Previous experience in the youth activity sector is highly desirable.

• Background in sales, account management, customer success, and/or onboarding within a SaaS or service-oriented environment.

• Exceptional relationship-building abilities and a sincere passion for supporting customers' success.

• Strong written and verbal communication skills.

• High degree of organization, follow-through, and accountability for your work.

• Ability to manage multiple accounts and priorities simultaneously.

• A consultative approach, focusing on problem-solving rather than merely closing sales.

• A collaborative mindset and readiness to assist wherever necessary.

🏝️ Benefits

• Highly competitive compensation package.

• Engaging company events that foster team connections.

• Opportunities for career advancement within a dynamic, purpose-driven organization.