Account Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Manage a portfolio consisting of over 20 active client accounts throughout the US, focusing on startups, founder-led businesses, and growth-stage companies.

• Develop agendas, conduct monthly client meetings, document action items, identify future needs, and ensure follow-through.

• Actively monitor account health and detect risk signals before they escalate to churn.

• Identify opportunities for expansion and initiate discussions on growth.

• Collaborate with the recruiting team on current placements, serving as the client’s primary point of accountability.

• Keep accurate and current records of account data, notes, and next steps.

• Clearly and promptly escalate issues to leadership when necessary, while fully managing accounts and making informed decisions for clients and Hireframe.

⛳️ Requirements

• Minimum of 4 years of experience in account management, client success, or a client-facing role that involves full ownership of client relationships.

• Experience in a startup or high-growth environment, capable of thriving alongside founders, small teams, and rapidly changing processes.

• Outstanding English communication skills, both written and verbal, with the ability to engage effectively with US-based clients.

• Willingness to work during US business hours and coordinate schedules with client requirements.

• Highly receptive to coaching and focused on personal growth, with a readiness to ask questions, receive feedback, and implement changes promptly.

• Strong goal-driven mindset, capable of tracking performance, owning retention and expansion metrics, and being accountable for outcomes.

• Proven proactive communication skills, consistently providing updates and addressing concerns without needing prompts.

• Exceptional organizational and time-management abilities, able to manage a large client load in a fast-paced environment without compromising quality or attention to detail.

• Experience in staffing, recruiting, HR, or professional services is a plus.

• Familiarity with US-based startup culture and expectations is advantageous.

• Experience managing or coordinating with offshore teams is a plus.

🏝️ Benefits

• Permanent remote work flexibility

• Paid Time Off

• Health Maintenance Organization (HMO) coverage

• Annual performance bonuses

• Dedicated coaches providing additional support and skill development

• Opportunities for professional growth