Account Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Act as the main point of contact for a portfolio of B2B client accounts.

• Conduct weekly client sync calls with assurance, well-defined agendas, and organized follow-ups.

• Oversee client expectations regarding deliverables, timelines, and program outcomes.

• Cultivate robust working relationships with client stakeholders to maintain high client satisfaction levels.

• Proactively communicate client feedback, concerns, and opportunities to the internal team.

• Organize the internal team's weekly task list to ensure all deliverables are aligned with client deadlines.

• Collaborate with content, strategy, and production team members to ensure seamless weekly output without bottlenecks.

• Identify delays, dependencies, or quality concerns promptly and address them before they impact the client.

• Keep detailed documentation of client requirements, project statuses, and outstanding action items.

• Prepare weekly status reports and program performance summaries for clients.

• Convert internal progress into clear, client-friendly communications that foster trust.

• Maintain organized and up-to-date records of client interactions, meeting notes, and deliverable trackers.

• Communicate professionally and clearly in all written and verbal exchanges with clients and internal team members.

⛳️ Requirements

• Demonstrated experience in account management, client success, or project management within a B2B services or agency setting.

• Excellent spoken and written English communication skills, with the confidence to lead client meetings and represent the business effectively.

• Highly organized and capable of managing multiple client accounts and internal workflows simultaneously without losing focus on details.

• Comfortable overseeing a team's weekly output and ensuring accountability to deadlines.

• Proactive communicator who identifies issues early instead of waiting for them to escalate.

• Self-motivated and dependable in a fully remote work environment.

🏝️ Benefits

• Paid Time Off in accordance with company policy.

• Observance of Holidays per company guidelines.

• 100% remote setup so you can work wherever you're most productive.