Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish enduring relationships with pre-VIP players by gaining insight into their needs, preferences, and gaming behaviors;

• Oversee a portfolio of clients and actively enhance their engagement, retention, and advancement toward VIP status;

• Provide customized communication via calls, messages, promotions, and personalized offers;

• Evaluate customer activities to uncover opportunities for boosting player retention, deposits, and overall engagement;

• Leverage data and customer insights to make strategic decisions and improve portfolio performance;

• Work closely with VIP CRM, BI, Customer Support, and other internal teams to ensure an exceptional customer experience;

• Address customer concerns promptly while adhering to company policies and gaming regulations;

• Monitor and meet individual KPIs related to customer growth, retention, and portfolio performance.

⛳️ Requirements

• Minimum of 2 years of experience in VIP Account Management, Customer Relationship Management, Customer Success, Sales, or equivalent client-facing positions;

• Prior experience in the iGaming sector is strongly preferred;

• Knowledge of the iGaming and Sports Betting industry would significantly enhance your candidacy;

• Solid understanding of key iGaming KPIs and player lifecycle metrics;

• Strong analytical abilities to interpret customer data and recognize trends;

• Familiarity with CRM platforms and data visualization tools (e.g., Tableau) is advantageous;

• Experience with workflow tools such as Jira or comparable platforms is a plus;

• Awareness of regulatory compliance within the gaming sector would be beneficial.

🏝️ Benefits

• Focus on Health & Wellness

• Comprehensive Global Medical Coverage

• Opportunities for Growth

• Benefits Programs (compensation for gym, dental, psychological services, etc.)

• Rewards Driven by Performance

• Vibrant Work Environment