Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and sustain robust relationships with key stakeholders in the current customer base through various communication methods including phone, video, email, and in-person meetings to comprehend their business objectives and challenges.

• Stimulate engagement within the existing client base through calls and emails to generate opportunities and develop a pipeline.

• Design and implement strategic marketing services reviews to pinpoint growth opportunities and foster expansion within accounts.

• Identify and actively pursue chances to upsell marketing services that meet customer needs and goals.

• Work in conjunction with the Customer Success and SaaS Account Management teams to guarantee that customers successfully adopt and utilize our solutions to achieve their intended results.

• Timely address and resolve customer issues and concerns, collaborating with internal teams as necessary.

• Keep a precise record of sales activities, leads, and opportunities within the CRM system.

⛳️ Requirements

• A Bachelor’s degree in Business, Marketing, Technology, or a related discipline is preferred.

• Over 3 years of experience in software sales, ideally within the SMB and mid-market sectors.

• Proven background in selling SEO, digital advertising, and website services.

• Familiarity with CRM and Telephony solutions (preferably Salesforce, Salesloft).

• Exceptional interpersonal skills with the capability to establish and maintain strong relationships with customers and internal stakeholders.

• Comprehensive understanding of sales processes and techniques related to upselling and cross-selling.

🏝️ Benefits

• Fullsteam promotes an inclusive work environment that appreciates the diversity of thought, experience, and background.

• We are an Equal Opportunity/Affirmative Action employer.

• All qualified applicants will be considered for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law.