Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage a portfolio of accounts, overseeing the post-sale lifecycle, which includes QBRs, renewals, and expansions.

• Establish and nurture multi-threaded relationships with economic buyers, executives, and champions within each account.

• Proactively seek upsell and cross-sell opportunities to maintain net revenue retention above 120%.

• Collaborate with Customer Success Managers to ensure product adoption, timely value realization, and health scores are aligned, achieving gross revenue retention above 93%.

• Conduct executive business reviews, translating platform data into insights relevant to C-suite stakeholders.

• Accurately forecast renewal and expansion revenue in Salesforce on a monthly and quarterly basis.

• Act as the voice of the customer internally by communicating product feedback, risks, and opportunities to Product and Leadership teams.

• Navigate intricate contract negotiations and procurement processes with legal and finance stakeholders.

⛳️ Requirements

• Minimum of 6 years in Account Management, Sales, or a quota-carrying role in B2B SaaS.

• Proven track record of meeting or surpassing GRR, NRR, upsell, and renewal objectives for enterprise accounts ($100K+ ACV).

• Strong executive presence, confident in engaging with VP and C-level stakeholders in strategic discussions.

• Experience in managing complex, multi-stakeholder accounts with extended sales cycles.

• Exceptional written and verbal communication skills, capable of building trusted advisor relationships.

• Strong commercial acumen, able to create ROI narratives and business cases for expansion.

• Familiarity with SaaS platforms, preferably within the Salesforce ecosystem.

• Solid understanding of Salesforce concepts (Admin, DevOps, or development lifecycle preferred).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career growth.

• Flexible work environment with remote work options.

• Generous paid time off and holiday schedule.